Our Service Pledge

I respond the same day to e-mail and orders placed and ship to you within one business day unless otherwise agreed. I do track every package delivery to be sure it arrived safely.
Items are guaranteed to be as described or your money back with no questions asked. If I made any mistake your return shipping is also refunded.
Reasonable offers can be considered on most non sale items that have been listed for more than thirty days.

About Us

Here are some examples of what customers had to say:

"The root beer necklace and the molten topaz set are exquisite – thank you for the careful packing and fast shipping!" A.B. WA U.S.A.

"I really like these earrings!" J.Y. Maryland

"Thanks for such promptness. Appreciate your customer service
perspective and action!" B.S. - N. Carolina

"Thank you for the care taken in
packaging it and ensuring it's speedy delivery." A.S. - Singapore

"....these are just so different and so beguiling - a marvelous addition to my
collection." L.B. - Australia

"It has been such a pleasure doing business with you..." GA - U.S.A.

"I want to share my delight with you. They are absolutely
beautiful, pristine in condition, and superbly made." L.B. - Australia

"Exactly what I wanted." Calif. U.S.A.

"Thanks for another great purchase." S.C. U.S.A.

"I love, love, love this!!! Thank you!" Nevada U.S.A.

"..I am very happy with
my purchase. Thank you for processing the order so quickly and taking care with the packaging." M.P. Canada

"Thanks for your careful packaging." T.G. - MO U.S.A.

"Thank you also for packing them so well...." V.C. - Louisiana U.S.A.

"Thank you for your prompt service."

"I'm VERY pleased with the merchandise as well as the quality that you provide. I never have to worry about purchasing anything from your site. Thanks again for another great shopping experience!" - M.O. Frankfurt, IL.

"I received the brooch on Saturday, and want to thank you for your excellent service!" - L.C. Yucca Valley, CA.

"Indeed, you made my day!! S.S. - Virginia, U.S.A.

" I am delighted!...Thank you for great packaging and prompt shipping. It was a pleasure doing business with you..." E.H. Sooke, BC, Canada

"...I have never purchased anything from Ruby Lane and from all it's affiliated shops that did not exceed my expectations! The necklace and pendant are beautiful and much much more than I had ever imagined it to be." Joy-FL. U.S.A.

"I received my box from you today and I am so impressed...! I am really delighted with every item I purchased! ....you really took care in wrapping and packing each item! I can't tell you how much that means to someone at the end of the line waiting for their box of treasures!
Many thanks for a really wonderful experience and exceptional value for every dollar I spent!" L.M. - Calgary, Canada

"Ohhh ahhh... The most beautiful jewelry arrived this morning! " - Germany

"I got the jewelry it's fantastic." - Ireland

"Everything arrived in good condition...and even more pleasing than expected...More importantly, I appreciate, and compliment the thought, care and extra time you put into wrapping and packaging......5 Stars!" - R.G. California

"The ...arrived and in perfect condition. WOW! You are the best packer ever. The packaging is as beautiful as the item itself....please let me know if I can leave positive feedback anywhere and I will leave positive feedback."- D.C. VA. USA

"It's beautiful....Your service was much faster than I expected and I'm very happy with my.... and your store". RL-Delray Beach, FL.

"It is even better than I expected, I like it very much. The packaging was excellent." PY-Lincolnshire, U.K.

"Thank you for the spoons!....they are perfect....thank you for sending them so nicely packaged." BL-Denver, CO.

"Thank you, thank you..... I surely will be ordering from your shop once again, and again...." MG-Spanaway, WA.