Terms of Use

Ruby Lane Seller Agreement

Before you may register to become a Seller and access the services offered by Ruby Lane, Inc. ("we" or "Ruby Lane") on our Site Ruby Lane www.rubylane.com (the "Site"), you must read and accept all of the sections below, as amended from time to time (collectively, the "Agreement"). This Agreement is immediately effective for current Sellers and upon acceptance by new Sellers. As used herein, "Seller" shall mean any party who opens a shop on the Site, and "Buyer" shall mean any party who registers with the Site to shop online.

  1. Our Authority. We have the sole authority and discretion to operate and maintain the Site. Accordingly, we reserve the right to remove any item, picture, or posting from our Site at any time for any reason, without notice to any Seller. We are under no obligation to remove or change any item, picture, or posting from our Site at any Seller's request and any such requests shall be resolved at our sole discretion. We are not responsible for addressing or assisting with any disputes between or complaints about any Sellers or between Sellers and Buyers. In the event of a concern, claim or dispute, Sellers shall communicate directly with the other party in resolving such concern, claim or dispute. In the event we receive complaints from a Buyer about a Seller, we will investigate the complaint at our sole discretion and direct the Seller to respond to the Buyer directly. We reserve the right to refuse service to anyone, to reject any Seller membership applications, and to discontinue existing service at any time. We also reserve the right to close down any shop, or stop offering any of our services to any Seller, due to unprofessional conduct or practices, Buyer complaints, listing components or items that do not meet Site listing requirements, and other issues which we consider, at our sole discretion, to be disruptive to the business and reputation of our Site.

  2. Seller Representations and Covenants. By using our services you represent to us that (a) you are not a minor under applicable laws and you have the authority to enter into legal contracts; (b) you have legal title to and ownership of the products and the content (including all intellectual property rights) that you feature on the Site; and (c) the information you have provided us during the registration process and thereafter, including all information relating to your items for sale, whether or not posted on the Site, is to the best of your knowledge complete, truthful and accurate. You also agree to:

    • Deal with us and with Buyers in good faith, and refrain from offering any items that you have no intention to sell
    • Honor the terms of sale and comply with other policies posted on the Site
    • Refrain from any unruly, disruptive, unprofessional, or offensive conduct while using our Site, communicating with our personnel, or with any Buyer or Seller
    • Promptly pay all applicable sales taxes arising from your transactions on the Site
    • Only open shops on our Site using your real, verifiable name, and allow us to check periodically your real identity by requesting for verification as may be reasonable and appropriate, at our sole discretion.


    You agree that you will not:

    • Harass or interfere with the privacy of any Buyer, and post false, inaccurate, misleading, defamatory, or libelous content about any Seller, Buyer, Ruby Lane or Ruby Lane, Inc.
    • Facilitate or complete any transaction for a listing on the Site outside of Ruby Lane, in an attempt to avoid paying applicable Ruby Lane fees, and/or applicable sales taxes
    • Engage in any other kind of behavior to avoid paying applicable sales taxes arising from your transactions on the Site
    • Utilize, copy, modify, distribute, or harvest content, including photographs, from the Site for use elsewhere without obtaining advance permission
    • Engage in any disruptive technology-related practices such as spamming, hacking, improper harvesting and use of user information, or distributing viruses or any technology that may harm the Site or any Seller or Buyer
    • Violate any laws, third party rights, or any of our policies posted on the Site.


    We may, at our sole discretion, with immediate effect and without notice, terminate this Agreement, restrict or terminate your access to the Site and to any Buyer, upon your breach of any of the above representations and covenants.

  3. Fees. By accessing our services, you agree to pay all applicable fees posted on our Site. Please see the section entitled "Seller Charges and Fees" on our Site for a complete fee schedule. In addition to our fees, in any jurisdiction where we have an obligation to collect sales taxes on sales you make using our services, we may collect such sales taxes from you via the payment method we have on file for you, or via any other means available to us.

  4. Release of Claims. Our Site acts as the venue for Sellers to conduct sales and for Buyers to purchase Sellers' items. We are not involved in the actual transaction between Sellers and Buyers. In the event you have a dispute with another Seller or with a Buyer, you hereby release Ruby Lane, Inc. (and our directors, officers, agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

  5. Intellectual Property Rights. This Agreement does not grant you any intellectual property rights in our trade name, trademarks, logos, the Site, and any content developed by us, which shall remain our intellectual property.

  6. Content License. When you provide us with content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to exercise the copyright, publicity and database rights (but no other rights) you have in the content, in any media known now or in the future.

  7. Termination. This Agreement is terminable at any time by any party. If you terminate this Agreement, you agree to no longer access or use our Site as a Seller.

  8. Limitation of Liability. You will not hold us responsible for the actions or inactions of any Buyer or any Seller on the Site. You acknowledge that we are not involved in the actual transaction between Sellers and Buyers and do not guarantee the ability of Sellers to sell the items, the ability of Buyers to pay for the items, or that a transaction would actually be consummated. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE OUR SITE AND SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fees you have paid to us in the prior twelve (12) months. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

  9. Disclaimer of Warranties. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF OUR SITE AND SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. OUR SITE AND SERVICES ARE PROVIDED "AS IS" AND WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO OUR SITE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF OUR SITE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN OUR SITE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY RUBY LANE OR A RUBY LANE AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

  10. Indemnification. You will indemnify and hold us (and our officers, directors, agents, and employees) harmless from any claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or any rights of a third party.

  11. No Agency. No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.

  12. Governing Law; Severability. This Agreement will be governed by and construed in accordance with the laws of the State of California, as applied to agreements entered into and to be performed entirely within California between California residents, without regard for conflict of laws principles. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this Agreement shall continue in full force and effect.

  13. Venue. The parties agree that any claim or dispute that arises under this Agreement shall be resolved by a court located in San Francisco County, California, except as otherwise agreed by the parties. The parties agree to submit to the personal jurisdiction of the courts located within San Francisco County, California for the purpose of litigating all such claims or disputes.

  14. Notices. Unless specifically provided otherwise, all notices under this Agreement may be provided via email or ordinary first class U.S. mail at the sending party's election. Email notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Notice sent by ordinary first class U.S. mail shall be deemed given seven (7) calendar days after the date of mailing. Our address for notices is: Ruby Lane, Inc., 381 Bush Street #400, San Francisco, CA 94104, Attn: Legal Department; email: agreement1@rubylane.com. Notices from us to you shall be sent to the email address you provided to us during your registration process. Notices from us to you which we choose to send via ordinary first class U.S. mail shall be sent to the address you provided during the registration process.

  15. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the use of our Site and services hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter, whether oral or written, with the exception of any additional terms and conditions you are required to accept if you choose to use any of our additional services.

  16. Additional Policies. In addition to this Agreement, there are other policies governing the buying and selling and general user experience that we post on our Site under "Help" (collectively, "Policies"). Our Policies may be changed from time to time and such changes take effect when we post them on the Site. We will not notify you when we amend any Policies. When using particular services on the Site, you are subject to any posted Policies applicable to services you use through the Site, which may be posted from time to time. You agree to observe and act in accordance with the Policies during the term of this Agreement. In the event you fail to do so, you agree to promptly correct your action when notified by us.

  17. Amendments. We may amend this Agreement at any time at our sole discretion by posting the amendment(s) on our Site. You will be notified of the fact that this Agreement has been amended when you next log on to our Site and be asked to accept the new amendments before you can proceed further.

  18. Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in San Francisco, California before one (1) arbitrator which shall be appointed by JAMS. The arbitration shall be administered by JAMS. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator may, in the award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys' fees of the prevailing party. The arbitrator may also award monetary damages, punitive damages, injunctive relief, rescission, restitution, costs and attorneys fees. The arbitration award shall be final and binding.

  19. Survival. The following sections shall survive the termination of this Agreement: Sections 2 through 21.

  20. Headings. Headings are for reference purposes only and do not limit the extent or scope of the corresponding Section.

  21. Waiver. The failure to act with respect to a breach by the other party or by others does not waive a party's right to act with respect to subsequent or similar breaches.


Listing Requirements by Lane

Common Ruby Lane Shop Requirements

To provide Ruby Lane customers and Shop Owners with the highest quality of products and services, we require all shops to meet our quality standards:

Your Shop

  • Your Ruby Lane account must be in good standing at all times.
  • Keep at least 10 items available for purchase in your shop at all times.
  • Use a PayPal Business account.
  • Offer PayPal as a payment method to automatically handle applicable buyer's Sales Tax and our Service Fee.
  • Security and Abuse
    • You must have a credit or debit card for validating your identity.
    • No false names, addresses, or virtual identities.
    • Ruby Lane reserves the right to request evidence of your real name and address at any time.

Your Items

  • Vintage or Antique items must be Authentic, High-Quality items
  • Contemporary items must be Fine Craft, Unique, or One-Of-A-Kind. Any mass-produced items must be signed by a designer or luxury brand.
  • Listings must allow shoppers to make fully-informed decisions to purchase.
  • Deceptive fakes and reproductions are not allowed.

  • All items displayed as for sale must be available for purchase.
  • All items are subject to the Ruby Lane quality assurance program.
  • Ruby Lane retains the right to decide whether an item is appropriate for display.
  • No illegally sold or traded items.
  • Items not meeting Ruby Lane requirements are subject to immediate removal by Ruby Lane.


Item Listings

  • Title, Category and Descriptions should
    • contain item measurements
    • include condition details
    • describe any flaws or wear
    • No keyword spamming allowed
  • Appraisal documents or valuations, appraiser must
    • be accredited by a nationally recognized professional appraiser organization
    • have no relationship to the seller.
  • Well known faked or reproduced items
    • must be listed with supporting information that clearly distinguishes them as authentic originals.

Item Images

  • Primary Image must
    • display only the item for sale (Dolls Lane excluded)
    • obviously show what is actually offered for sale
  • Additional Images must
    • display the entire item
    • include any Lane specific requirements
  • Final Image may
    • display the item in a vignette
    • illustrate the item in a picturesque tableau


Bulk or "Lot" Sales

A single listing contains multiples or groups of different items

  • Each item must be of good quality and able to meet age requirements for the Lane in which it is listed.
  • All items included must be closely related within a single collecting niche.
  • Items listed as a group must sell as a group; items available for individual purchase should be listed separately.

Conduct of Business

Ruby Lane holds our shop owners to a very high, ethical, conduct of business. If a customer complains directly to us about a shop

  • We investigate the complaint, and direct the shop to resolve the complaint against them.
  • If the complaint cannot be resolved in a timely manner, we may temporarily close the shop until the complaint is resolved.
  • A second complaint is sufficient grounds for removing the shop from Ruby Lane.
Ruby Lane also may close a shop for being rude or abusive to customers, dishonest, for unprofessional behavior, or if we feel that in our best judgement, leaving a shop open will cause future problems.

Seller Charges and Fees

Fees
Effective June 1, 2024

Setup Fee

None

Listing Fee Free
Maintenance Fee

 

$45 per month, includes Unlimited items

  • Charged on the 1st of every month
  • Fee is prorated for shops that open or close during the month
Tiered Service Fee *
  • 9.9% on the total amount of the sale up to $2,500, calculated per item.
  • 5.0% on the portion of the sale over $2,500 up to $7,500.
  • 2.5% on the portion of the sale exceeding $7,500.

The minimum monthly cost of maintaining a shop on Ruby Lane is $45

* If an item sells for $10,000, the Seller Service Fee breakdown would be as follows:

$2,500 @ 9.9% = $247.50
$5,000 @ 5.0% = $250.00
$2,500 @ 2.5% = $62.50
Totaling $560.00, equivalent to 5.6% of the total sale for this example


More Details on Seller Charges and Fees

Your Shop Fees are automatically deducted from your pre-funded Ruby Lane Account when you have an Amount Due.
 
All Shops are required to have a credit or debit card added to their account and be signed-up for AutoPay. This will be used to fund shop accounts to cover Monthly Maintenance Fees (if any), and other charges, as well as any Seller Fees and Sales Tax not sent to Ruby Lane via PayPal, such as those that pay with checks or items on layaway.
 
You may fund your Ruby Lane account with PayPal or one of the following credit cards: 
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Debit cards that display the Visa or MasterCard logo may also be used
Set up Credit Card 
  1. From your Shop Accounting page, click Payment Credit Card link from the menu.
  2. Enter your credit card details on the Payment Credit Card page.  When your card is successfully added, you will see: Your Credit Card information has been successfully updated.
  3. You may now use your credit card to pay for Ruby Lane charges. Charges appear as "Ruby Lane, Inc" on your credit card statement. 
Update Credit Card
  1. From your Shop Accounting page, click Payment Credit Card link from the menu.
  2. Click the payment credit card that needs to be updated.
  3. Enter your credit card details on the Payment Credit Card page. 
  4. Click the red UPDATE CARD button.
  5. When your card is successfully added, you will see: You may now use your Credit Card to pay for Ruby Lane charges. You are now enrolled in AutoPay
  6. You may now use your credit card to pay for Ruby Lane charges. Charges appear as "Ruby Lane, Inc" on your credit card statement. 
 

Set/Modify AutoPay

If your Ruby Lane Account balance does not cover the entire Amount Due, we then bill your Credit Card on file for the difference, plus any Additional Amount you entered on AutoPay, subject to a $10 minimum charge. If your Amount Due is less than $0, the difference is credited to your Ruby Lane Account. AutoPay is calculated daily, between Midnight and 6 AM Pacific time.

  1. From your Shop Accounting page, select Fund Account.
  2. Select AutoPay.
  3. SELECT When my balance due drops below $0, charge my credit card for the balance due plus the "Additional Amount".
  4. Select any Additional Amount you want to add with AutoPay.
  5. Click the red Set AutoPay button.

You may manually fund your Shop Account in advance using PayPal, or your Credit Card on file, to avoid having any charges, or multiple smaller AutoPay charges on your Credit Card. 

If you have chosen the Fund Account Credit Card option, and you are ready to make a payment:
  1. From your Shop Accounting page, select Fund Account
  2. Under Payment Method, select the credit card option
  3. Using the Payment Amount drop-down menu, choose the amount you want to pay and then click the red PAY NOW button. Deposits must be at least $25.
  4. On the next page, if all the details are correct, click the red Charge Card button.  If you need to make a change, click Cancel.

You can add, update, or delete a credit card at any time by going to your Shop Accounting page, and selecting Payment Method and entering the changes. 

If you have chosen the Fund Account PayPal option, and you are ready to make a payment:
  1. From your Shop Accounting page, select Fund Account
  2. Under Payment Method, select the PayPal option
  3. Using the Payment Amount drop-down menu, choose the amount you want to pay and then click the red PAY NOW button. Deposits must be at least $25.
  4. On the next page, if all the details are correct, click the red CHARGE PayPal button.  If you need to make a change, click Cancel.


Ruby Lane Buyer Agreement

Before you may register as a buyer to shop on our Site www.rubylane.com (the "Site"), you must read and accept all of the sections below, as amended from time to time (collectively, the "Agreement"). This Agreement is immediately effective for current Buyers and upon acceptance by new Buyers. As used herein, "Seller" shall mean any party who opens a shop on the Site, and "Buyer" shall mean any party who registers with the Site to shop online.

  1. Our Authority.We have the sole authority and discretion to operate and maintain the Site. Accordingly, we reserve the right to remove any item, picture, or posting from our Site at any time for any reason, without notice to any Buyer. We are under no obligation to remove or change any item, picture, or posting from our Site at any Buyer's request and any such requests shall be resolved at our sole discretion. In transacting with Sellers, Buyer is solely responsible for exercising the principle of "buyer beware" just as Buyer would in any real marketplace. We are not responsible for addressing or assisting with any disputes between or complaints about any Buyers or between Buyers and Sellers. In the event of a concern, claim or dispute, Buyers shall communicate directly with the other party in resolving such concern, claim or dispute. In the event we receive complaints about a Buyer, we will investigate the complaint at our sole discretion and direct the Buyer to respond to the other party directly. We reserve the right to refuse service to anyone, to reject any Buyer membership applications, and to discontinue existing service at any time. We also reserve the right to assist Sellers in blocking any Buyer from purchasing items from Seller's shop, to cancel Buyer's membership and deny access to our Site of any Buyer, due to Buyer's unprofessional conduct or practices, Seller complaints, and other reasons which we consider, at our sole discretion, to be disruptive to the business and reputation of our Site.

  2. Buyer Representations and Covenants. By using our services you represent to us that (a) you are not a minor under applicable laws and you have the authority to enter into legal contracts; (b) the information you have provided us during the registration process and thereafter is to the best of your knowledge complete, truthful and accurate. By continuing to access the Site, you also agree that you will:

    • Deal with each Seller in good faith, and refrain from contracting (via completing an Order) with any Seller for items that you have no intention to purchase
    • Abide by the payment terms and terms of sale, and comply with the policies of each Seller as well as the policies posted on the Site
    • Promptly pay any monies that are owed by you to any Seller, especially after taking possession of an item
    • Promptly pay all applicable sales taxes arising from your transactions on the Site


    You agree that you will not:

    • Interfere with the business of any Seller, or post false, inaccurate, misleading, defamatory, or libelous content about any Seller, Buyer, Ruby Lane or Ruby Lane, Inc.
    • Facilitate or complete any transaction for a listing on the Site outside of Ruby Lane, in an attempt to avoid paying applicable sales taxes, or in an attempt to help a Seller avoid paying Ruby Lane fees
    • Engage in any other kind of behavior to avoid paying applicable sales taxes arising from your transactions on the Site
    • Utilize, copy, modify, distribute, or harvest content, including photographs, from the Site for use elsewhere without obtaining advance permission
    • Engage in any disruptive technology-related practices such as spamming, hacking, improper harvesting and use of user information, or distributing viruses or any technology that may harm the Site or any Seller or Buyer
    • Engage in any unruly, disruptive, unprofessional, or offensive conduct while using our Site, communicating with our personnel, or with any Seller or Buyer
    • Violate any laws, third party rights, or any of our policies posted on the Site.


    We may, at our sole discretion, with immediate effect and without notice, terminate this Agreement, restrict or terminate your access to the Site and to any Seller, upon your breach of any of the above representations and covenants.

  3. Release of Claims. Our Site acts as the venue for Sellers to conduct sales and for Buyers to purchase Seller's items. We are not involved in the actual transaction between Buyers and Sellers. In the event you have a dispute with another Buyer or with a Seller, you hereby release Ruby Lane, Inc. (and our directors, officers, agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

  4. Intellectual Property Rights. This Agreement does not grant you any intellectual property rights in our trade name, trademarks, logos, the Site, and any content developed by us, which shall remain our intellectual property.

  5. Content License. When you provide us with content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to exercise the copyright, publicity and database rights (but no other rights) you have in the content, in any media known now or in the future.

  6. Termination. This Agreement is terminable at any time by any party. If you terminate this Agreement, you agree to no longer access or use our Site as a Buyer.

  7. Limitation of Liability. You will not hold us responsible for the actions or inactions of any Buyer or any Seller on the Site. You acknowledge that we are not involved in the actual transaction between Buyers and Sellers and that we have no control over and do not guarantee the quality, safety, authenticity, value, or legality of the items advertised on the Site by Sellers, the ability of the Sellers to sell the items, the ability of Buyers to pay for the items, or that a transaction would actually be consummated. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE OUR SITE AND SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the purchase price you have paid Seller for the item(s) in dispute. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

  8. Disclaimer of Warranties. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF OUR SITE AND SERVICES IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. OUR SITE AND SERVICES ARE PROVIDED "AS IS" AND WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO OUR SITE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF OUR SITE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN OUR SITE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY RUBY LANE OR A RUBY LANE AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. WE DO NOT PROVIDE ANY WARRANTIES OR GUARANTEES OF ANY KIND WITH RESPECT TO ANY ITEMS YOU PURCHASE FROM ANY SELLER, AND EXCEPT AS STATED IN OUR RETURN POLICY ON THE SITE, WE DO NOT PROVIDE ANY REMEDIES TO ANY BUYERS WITH RESPECT TO ANY SUCH ITEM.

  9. Indemnification. You will indemnify and hold us (and our officers, directors, agents, and employees) harmless from any claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or any rights of a third party.

  10. No Agency. No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.

  11. Governing Law; Severability. This Agreement will be governed by and construed in accordance with the laws of the State of California, as applied to agreements entered into and to be performed entirely within California between California residents, without regard for conflict of laws principles. If for any reason a court of competent jurisdiction finds any provision, or portion thereof, to be unenforceable, the remainder of this Agreement shall continue in full force and effect.

  12. Venue. The parties agree that any claim or dispute that arises under this Agreement shall be resolved by a court located in San Francisco County, California, except as otherwise agreed by the parties. The parties agree to submit to the personal jurisdiction of the courts located within San Francisco County, California for the purpose of litigating all such claims or disputes.

  13. Notices. Unless specifically provided otherwise, all notices under this Agreement may be provided via email or ordinary first class U.S. mail at the sending party's election. Email notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Notice sent by ordinary first class U.S. mail shall be deemed given seven (7) calendar days after the date of mailing. Our address for notices is: Ruby Lane, Inc., 381 Bush Street #400, San Francisco, CA 94104, Attn: Legal Department: email: agreement1@rubylane.com. Notices from us to you shall be sent to the email address you provided to us during your registration process. Notices from us to you which we choose to send via ordinary first class U.S. mail shall be sent to the address you provided during the registration process.

  14. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the use of our Site and services hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter, whether oral or written, with the exception of any additional terms and conditions you are required to accept if you choose to use any of our additional services.

  15. Additional Policies. In addition to this Agreement, there are other policies governing the buying and selling and general user experience that we post on our Site under "Help" (collectively, "Policies"). Our Policies may be changed from time to time and such changes take effect when we post them on the Site. We will not notify you when we amend any Policies. When using particular services on the Site, you are subject to any posted Policies applicable to services you use through the Site, which may be posted from time to time. You agree to observe and act in accordance with the Policies during the term of this Agreement. In the event you fail to do so, you agree to promptly correct your action when notified by us.

  16. Amendments. We may amend this Agreement at any time at our sole discretion by posting the amendment(s) on our Site. You will be notified of the fact that this Agreement has been amended when you next log on to our Site and be asked to accept the new amendments before you can proceed further.

  17. Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in San Francisco, California before one (1) arbitrator which shall be appointed by JAMS. The arbitration shall be administered by JAMS. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator may, in the award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys' fees of the prevailing party. The arbitrator may also award monetary damages, punitive damages, injunctive relief, rescission, restitution, costs and attorneys fees. The arbitration award shall be final and binding.

  18. Survival. The following sections shall survive the termination of this Agreement: Sections 2 through 20.

  19. Headings. Headings are for reference purposes only and do not limit the extent or scope of the corresponding Section.

  20. Waiver. The failure to act with respect to a breach by the other party or by others does not waive a party's right to act with respect to subsequent or similar breaches.

Commitment to Fair Business Practices

Ruby Lane considers it important to have the trust and respect of the online community. Ruby Lane is committed to practicing the highest possible ethical standards of integrity, fairness, professionalism and non-discrimination when conducting all business activities.

Assurance of Non-Conflict Of Interest

In order to serve the Ruby Lane community of both buyers and sellers, Ruby Lane feels that their staff must understand it well. Some members of the Ruby Lane staff, including its Customer Service team, currently maintain, or have previously maintained shops on the Ruby Lane site. It is Ruby Lane's policy that its officers and staff have an obligation to avoid ethical, legal and/or other conflicts of interest and to ensure that their activities and interests do not conflict with their obligation to the company or to its welfare.