Accessibility Statement
Effective date: September 9, 2025
Ruby Lane, Inc. (“Ruby Lane,” “we,” “us,” or “our”) is committed to providing an inclusive, accessible experience for all visitors, including people with disabilities. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and to improve our Site over time as standards and technology evolve.
What we’re doing
- Considering accessibility requirements in design, development, and QA.
- Using periodic automated checks and manual testing (e.g., keyboard navigation, focus order, screen reader basics with NVDA/JAWS/VoiceOver).
- Tracking and prioritizing accessibility issues as part of our bug-fix process.
- Reviewing feedback from users to identify barriers.
- Our site includes alt text for images, keyboard navigation support, and screen reader compatibility
Need help or found a barrier?
If you have difficulty using any part of our Site or want to report an accessibility issue, please contact us. We appreciate details so we can reproduce and resolve the issue.- Email: accessibility@rubylane.com
- Phone: +1 (415) 362-7611
- TTY/Relay: Dial 711 and provide our number
Please include:
- The page URL or feature where you encountered the issue
- A brief description of the problem (and, if you wish, your browser/OS and assistive tech)
- Your preferred contact method
Third-party content & seller pages
Ruby Lane content from independent sellers and uses certain third-party services (for example, payment providers or embedded media). While we encourage partners and sellers to follow WCAG 2.2 AA, we do not control third-party code or independently authored content and cannot guarantee their conformance. If you encounter an issue with such content, let us know—where feasible, we’ll help you access the information you need and engage the relevant party.Scope & ongoing improvement
This statement applies to content we create or manage on the Site. Because accessibility is an ongoing process, some areas may still be improving. We review our Site periodically and update this statement when our practices materially change.