I will respond to all enquiries, offers or orders within 24 hours and make every effort to be completely 'transparent' in the description and condition of items for sale. Great care is taken with the packaging and most breakable articles will be double-boxed for safety.'Antique or Vintage' - top quality collectibles from all over the world have always been a passion in my family and I am no exception! I am delighted to be able to offer for sale some of these treasured family heirlooms, many of which are from the mid 19thC, as well as things which have been acquired more recently from fine estates in both the US and Europe. So you will find quite an eclectic mix of fine antiques, antique porcelain, silver, French barbotine and a wide range of vintage and antique collectibles in the shop.

I do make every attempt to offer a description which should give the buyer as much information as possible and I am committed to being completely transparent about the condition of each item and will always mention any damage, however slight. All items are guaranteed as described.

Please view the Trust Pilot reviews from past buyers - they tell a story. Customer satisfaction with the buying experience and with any items purchased is paramount. I am delighted to answer any questions which buyers may have while they are considering purchase or to provide additional photos if required. Import and custom duties can be daunting, however, I am committed to helping buyers through every step of this process. So please do not hesitate to be in touch - the best way to contact me is the shop email address.

RETURNS: Should a buyer not be completely satisfied with their purchase, no quibble returns are accepted. However, the buyer must be in contact within 3 days of receipt of the item and arrange suitable packaging and express return shipping with full insurance cover. Insurance on porcelain, glass, precious metals and jewellery is often difficult to obtain from shipping companies, so I can offer to arrange that with a third party insurer if necessary and deduct the cost from the refund once the item arrives. The item must be returned in the same condition as when sold.

I am also happy to offer a reasonable layaway plan on any purchase over $200. Please see the terms and conditions for Layaway.

Thank you for visiting 'Exclusive-Heirlooms' and please do check back frequently as new items are added regularly.