19th Century Staffordshire Porcelain Spaniel Dog

Our Service Pledge

We guarantee the authenticity of all our items as described.

Other Information

This shop strictly adheres to Ruby Lane's return policy that once an item is received, our customers must contact us within 3 days from receipt of the item (according to tracking) if they wish to return an item that was not as described or if the item is different from that of the online photos.

Sales tax must be paid in full in first installment of layaway payment.

If paying by check, payment must be received within 7 working days. Otherwise, sale will be cancelled and item relisted.

Please contact us about proposed layaway agreements before committing to purchase items. Custom layaway packages are available for most items, except items that are on sale, including tag sales. Tag sale items are specifically not available by layaway and drastically reduced items are available for only very short term layaway Buyer and seller must agree to the terms of any layaway arrangement prior to commitment to purchase

Because we want to be fair to all of our customers, our policy is that layaways cannot be cancelled for any reason. Any money already paid toward the layaway will not be refunded.

We generally use FedEx or USPS for shipping.

I am not responsible for any customs, import duties or taxes on items sent to other countries.

Return Policy

You may initiate a return of this item within 3 days of delivery.

More Details

Shipping, Handling, Insurance Policy

Shipping costs seem to be rising dramatically of late. However, we cannot lower our standards. We will always take the utmost care to make sure your items are packed well. If need be, we will have a special wooden crate built for them at additional cost to the customer. We feel it is best to have all items insured. Our shipping costs include insurance, handling fees and any required professional packing, along with USPS/FedEx charges. All framed needlework and paintings, as well as other especially fragile items, will be professionally packed by a third party.

Please allow 3 to 5 days from receipt of your payment for us to properly pack and ship your item. Let us know if you have a special shipping request. We will try our best to make sure you get your piece for that special occasion.

It is our policy to not allow purchasers to use their own FedEx/UPS, etc. account numbers.

Please note: Due to the fact that shipping services will calculate the size based on the next increment (for example: 6-1/4" measurement is regarded by UPS as 7"), it is sometimes difficult to obtain the exact weight and size of an item until fully packed and taken to a shipping facility, especially larger items. Also, we have found that shipping services charge much more when a box exceeds certain parameters; sometimes this may be just a 1/2" over our calculations. These extra charges are especially true for longer distances. Therefore, please use the calculated shipping charges as a guide. However, we retain the right to adjust the shipping at time of shipment and buyer will be responsible for the adjusted price.

If for any reason the buyer cancels a sale, buyer will be responsible for a 30% restocking fee plus reimbursement of packing costs seller has already incurred.