Return Policy

Ruby Lane and each of its independent Shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and Shop Owner, we have a Return Policy that each Ruby Lane Shop Owner honors.

Please be advised individual Shop Owners may have additional terms that apply. However, Shop Owners can only make their return policies more lenient, not more strict. This Policy will govern in the event of any conflict between this Policy and the policy of any individual store.

Return Policy Procedure

  1. If you are not pleased with your Ruby Lane purchase, simply contact the Shop Owner where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee if stated in the Shop Owner's Terms of Sale at the time of purchase.
  2. The Shop Owner will acknowledge your return request within 3 days.
  3. You will ship the item back to the Shop within 3 days of the acknowledgement:
  4. After the Shop Owner verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the Shop Owner and buyer, when making a refund via personal check or money order to a buyer, the Shop Owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.

Additional Return Policy Information

Damaged Item Procedure

Ruby Lane's Return Policy is designed to help ensure a smooth, enjoyable buying experience. If a Ruby Lane transaction falls outside of our Return Policy, then you and the Shop Owner will need to negotiate a mutually agreeable resolution. However, as a neutral party, you acknowledge that Ruby Lane has no liability for the success or failure of your transaction and cannot guarantee its success.