TRU Vintage Diamonds

Elizabeth Gallagher, Darwen UK

Nothing Haunts You Like The Vintage Ring That Got Away.....

Member since 2018

English Art Deco Antique & Vintage Diamond Rings


About TRU Vintage Diamonds

Our Service Pledge
It goes without saying that I want you to be 100% satisfied with your purchase and love your vintage ring. Because Antique & Vintage jewellery has a history and an age-spanning over decades, the jewellery may have imperfections, but I am mindful to describe each piece as carefully and as honestly as possible.
I do not sell "worn out" rings. If the shank has worn thin to the back or the head/setting worn to the rear I will restore these areas and the same applies to claws and prongs. If a diamond has a chip again I will disclose that information in the item description.
I have videos of all rings worn in my conservatory using window light only, please contact me if you would like to view any ring in video format.
No camera lens can capture a diamond's fire like the human eye can and many of my customers comment about how their ring looks even better in person.
If your purchase is not acceptable to you for any reason please notify me within 3 days of receiving the item and return it in the same condition it was received by yourself. You are responsible for return postage and shipping fees.

RETURN POLICY
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honours. View Return Policy. Please note that layaway items are not returnable.

SHIPPING, HANDLING, INSURANCE POLICY

All items will be shipped via air freight couriers & will be shipped insured. All international (Outside of the UK) shipping & insurance will be calculated according to your zip code and the value of the purchase. I will provide a copy of the paid shipping invoice so you can see exactly what was paid and what the fee included. If you are an international buyer, you are responsible for customs & handling fees, which I have no control over.

RESTOCKING FEE

Layaway items are not returnable.

LAYAWAY POLICY

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
About Us
I understand you cannot be 100% certain of a purchase until you see it with your own two eyes so I always accept returns regardless of the reasons. There is no need to justify a return but with enough communication prior to a purchase we should be able to avoid returns altogether. It is important to me that a customer truly understands what they are investing in so to avoid any disappointments or misunderstandings. If you buy without contacting me I will be sure to contact you just to ensure you understand exactly what it is you have purchased.
I am always available to offer honest and constructive advice about a ring and if I feel the ring is not right for you, I will tell you so because the last thing I want is a person who returns a ring due to disappointment. I would rather be frank and avoid attempts to "over sell" something.

Like the vast majority of vintage jewellery dealers, I am not a trained gemologist but I do provide an estimated colour and clarity of a diamond and describe what type of inclusions the diamond may have. This is based on my personal opinion and experience only. It goes without saying if you have the diamond certified the gradings may well differ to my opinion "because" I am not an official gemologist. But I feel its better to provide an opinion over nothing at all.

The photographs I take are all shot using natural light and not LED or strobe/flash lights because in order to get a true idea of a diamonds colour and clarity, you need to see it in daylight only which is why I also included a video in every listing of the ring worn on my finger in my own conservatory. (Please ask for a link)

I'm with you all the way from the very first question to moment you see your ring for the very first time. Of course I hope you are satisfied with your purchase, but if not I am here to guide you through the return process right up to the point of you getting the refund and beyond if need be.

Your satisfaction is my priority because if you're not happy then I'm not doing my job correctly and I love my job and hope to enjoy it for the rest of my life!