An eclectic range of antique and vintage ceramics and other wonderful creations
About The Serpentine
Our Service PledgeI am committed to providing excellent customer service. Items are accurately described, clearly photographed and carefully packaged. All items are sent fully insured against damage and loss in transit . If you should wish to return an undamaged item for whatever reason, please e-mail me within three days of receipt. I will provide details of how to return it, and when I receive the item in the condition in which it was sent, I will issue a full refund of the purchase price (excluding shipping costs) within 3 days.
About Us‘The Serpentine’ is based in Gascony in south west France, where I have lived for the last 20 years. In this lovely part of the world I find beautiful and unusual European ceramics and other antiques for my shop.
If you would like to ask any questions about my merchandise, please use the ‘Email Shop’ link on the right-hand navigation bar. If you prefer, you can use my direct e-mail address, which is under the logo on the home page.
I take Paypal and all major credit cards through Paypal (you do not have to join Paypal to use this service). Alternatively, you can pay with an international bank transfer. Layaway for up to 6 months is always available.
I post within 3 working days of receiving your order, and parcels from France to the USA usually take about 5 to 8 days to arrive from the date of posting, though they are likely to take longer in the present situation.
Insurance against damage and loss is included in the shipping charges for your purchase and I will email you with the tracking number so that you can trace its journey (in English) on the website of the French post office. In the unlikely event of damage during transit, please retain the damaged item and all the packaging, as the shipping agent may need to examine them before compensation is paid.
In view of state sales tax regulations I am unfortunately not able to sell any item to residents of Kansas.