About The Serpentine
Our Service PledgeI am committed to providing excellent customer service. Items are accurately described, clearly photographed and carefully packaged. All items are sent fully insured against damage and loss in transit . If you should wish to return an undamaged item for whatever reason, please e-mail me within three days of receipt. I will provide details of how to return it, and when I receive the item in the condition in which it was sent, I will issue a full refund of the purchase price (excluding shipping costs) within 3 days.
About Us‘The Serpentine’ is based in Gascony in south west France, where I have lived for the last 20 years. In this lovely part of the world I directly buy beautiful and unusual European ceramics and other antiques.
I post within 3 working days of receiving your order, and parcels from France to the USA usually take about 5 to 8 days to arrive from the date of posting (although it is likely to be longer during public holidays).
Insurance against damage and loss is included in the shipping charges for your purchase and I will email you with the tracking number so that you can trace its journey (in English) on the website of the French post office.
I am very happy to answer questions about my merchandise, which you can ask by using the ‘Email Shop’ link on the right-hand navigation bar. If you prefer, please use my direct e-mail address, which is under the logo on the home page.
Layaway for up to 6 months is always available.