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About The Rose Gallery
Our Service PledgeAt The Rose Gallery we strive to give you a clear and accurate description of each item we carry. If our customer is not happy we are not happy. If for any reason you are not satisfied with your purchase you may return it within 5 day (2 more days than Ruby Lane offers) for receipt for a full refund less shipping and handling. WE DO NOT CHARGE A RESTOCKING FEE. If you used a credit card payment through Ruby Lane 7% will be deducted from refund, unfortunately this is what this service charges us. Our aim is customer satisfaction! We also endeavor to ship all order paid by credit card or Paypal within 24 hours of receiving payment on business days. All order where the payment is received after 12:00 PM EST on Saturday or Sunday will be shipped on Monday.
About UsNew to the Internet***Phone Orders and Questions Welcome.*** Layaway Available
Our layaway terms are not written in stone; we will be glad to work with you. Here are our guide-lines on layaways.
Our layaway terms are as follows:
We charge a $3.00 bookkeeping fee. If for any reason you decide not to complete this purchase you will receive a 100% refund less this bookkeeping fee.
Should you complete your layaway NO bookkeeping fee is charged.
We ask for 20% down
We normally like layaways to be complete in 90 days. We will extend it to 120 days for orders of $150.00 or more.
My husband and myself have been successful in our retail business for the past 30 years because we strongly believe in the value of customers satisfaction.
If for any reason you are not satisfied with your purchase you may return it within 5 day (2 more days than Ruby Lane offers) or receipt for a full refund less shipping and handling. WE DO NOT CHARGE A RESTOCKING FEE. Our aim is customer satisfaction!