Ongoing 30% to 50% Sale. "LOVE" International Buyers. We SHIP VIA DHL. / FLEX "Lay-Away Plans
Our Service PledgeWe respond to all orders within 24 hours and guarantee our customer's total satisfaction and in most cases can always to called or texted for immediate assistance. We wish to treat our customers as we would wish to be treated, with dignity and respect. If you need to discuss a more personalized and flexible layaway plan as shown, we will be happy to work with you and design according to your budget.
We proudly stand behind our merchandise and diligently research each and every item we offer for sale and "authenticate" to the best of our ability with documentation whenever possible the estate and auction items we receive.
CUSTOMER FRIENDLY ATMOSPHERE:
RETURN SHIPPING REQUIREMENTS:
Fine Art, Crystal, Sculpture and other delicately packaged items must be repackaged with adequate professional shipping material to prevent breakage or damage in the return.
Insurance companies are not paying claims on items not packaged correctly and their adjuster will most certainly verify how a damaged item was packaged and boxed! We take our shipping seriously and ask that you do too.
If you feel you can not ship an item back the same way you received it please take it to a professional shipper in order to guarantee your refund.
WHAT'S YOUR PASSION
ANTIQUE & DECORATIVE ART COLLECTIBLES, HOME DECOR: glass, crystal, bronze, pewter, porcelain and wood decorative items. BOOKS: Rare Signed Inscribed books, ESTATE JEWELRY: GOLD, DIAMONDS, GEMSTONES: WE WANT YOU TO SHOP WITH CONFIDENCE: All of our estate and vintage jewelry has been tested / and or verified by an appraiser. Our jewelry collection includes: White,Yellow, Rose Gold, Diamonds, Precious and-Semi- Precious Gemstones, rings, bracelets, necklaces, enhancers, engagement rings, cocktail rings plus many other exciting "one of a kind" jewelry pieces to choose from. We also have a fairly large inventory of designer and sterling silver jewelry that we feel will excite you.
WE LOVE PHONE ORDERS & QUESTIONS: 941-497-1380 (Land) or Text us at 520-493-4794 (Florida EST) Uncomfortable with computers? In a Rush? We will complete and create the purchase order for you. We accept CREDIT CARDS for VISA and MASTER CARD within our shop's machine terminal if you do not want to use pay pal.
HOW TO PAY : Our Pay Pal Merchant's account with Ruby Lane accepts credit cards DIRECTLY by clinking on the pay pal tab within your order. OTHER WAYS TO MAKE PAYMENTS: Please call us with your credit numbers for processing via our offline virtual terminal. We accept most credit cards except for AMX.
INTERNATIONAL MAIL: WE LOVE INTERNATIONAL SHIPPING. SMALL Antiques, and Collectibles as well as Fine Jewelry can easily be mailed Internationally. We have a contract with DHL for all our International clients. Items will be EXPRESS Shipped with deliveries within 7-10 days for most countries. Email us for specifics. Insurance will be optional. In most cases we share this cost so that purchasing with us is very reasonable.
RETURNS / CREDITS Fine gold, silver, platinum gemstones, couture, costume and watches MUST BE RETURNED WITHIN 7 DAYS with NOTIFICATION OF RETURN WITHIN 72hrs. We are not a large mall store and can not accept returns beyond this period for reasons such as "I changed my mind" or "It isn't what I was looking for a week later." International Sales: Buyer to pay ALL Costs for shipping and all import fees associated with a return. 10% Restocking Fee will be deducted from monies paid prior to processing refund if return warrants this.
CUSTOMER SERVICE IS OUR PRIORITY: Linda and Darcene are usually available via email, texting or telephone during normal business hours 7 days a week. Questions are strongly encouraged up front so that you are completely satisfied with your purchase. There are no refunds for purchases placed on layaway. Layaway payments must be made monthly according to original payment schedule. Layaways can be cancelled at any time, however payments made to date are not refunded. Our policy is for full refunds less original shipping fees. If, you have a special situation where you will be late on your payment, we will try to work with you. Just call or email us. Layaway Accounts reflecting a 60-day default will be cancelled by us if there is no communication.
SPECIAL NOTICE: We do not charge a handling or restocking fee at this time on purchases returned within the 3 day which is mandated by RubyLane Dealer Policy. The 3 day return applies to our being notified of a return and returns must be within 7 days.