Shop Profile (lefays)
At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence.
Ruby Lane Shop Rating:
Items Added in Last 7 days:
Total Number of Items
Fine Art: 63
The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.
Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.
To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:
- Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops.
- Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner.
- If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.
Platinum : 1000 or more sales
Silver : 25 or more sales
All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.
New or Unrated : Fewer than 5 sales
Our Service Pledge
This shop sells Exclusively on Ruby Lane
OUR GUARANTEES are intended to give you as much or even greater confidence when you place an order through this website as or than you would have were you to do so in person. If you place a purchase order with us through this site, we will provide the following guarantees:
SATISFACTION GUARANTEE: Should you change your mind after the item has been shipped, you may return it for a full refund of the price you paid (including outward, but not return shipping). We must receive it in the same condition as it was in when we sent it to you and you must notify us and return it within 14 days. We regret that this guarantee does not apply to purchases made with our layaway schemes.
AUTHENTICITY GUARANTEE: In the highly unlikely event that an expert appraisal raises doubts as to the authenticity of an item, we will help arrange for its return and refund the purchase price including all shipping and insurance costs, there and back. Evidence of such an opinion from a recognised authority on the artist or item must be provided to us within 2 calendar years from the date of purchase and we must receive the item back in the same condition it was in when we sent it to you.
DESCRIPTION / CONDITION GUARANTEE: We take great care to ensure that what we sell is exactly what we say it is. In the highly unlikely event that we have substantively misdescribed the item or overlooked a problem with its condition about which we should have known and have disclosed prior to purchase, we will then help you arrange its return and will refund the purchase price including all outward and return shipping costs. You must notify of the problem and return the item within 14 days and we must receive the item back in the same condition it was in when we sent it to you.
SHIPPING GUARANTEE: We always pack extremely carefully, use only insured, reputable carriers and are experts at shipping very fragile items worldwide. We use a mix of clean recycled and new high quality packaging. In the highly unlikely event that an item does arrive damaged, please contact us within 3 days of receiving it. We will then help you arrange its return and will refund the purchase price including all outward and return shipping costs. You must notify of the problem and return the item within 14 days.
What does this mean to you?
Shops are considered Exclusive if Ruby Lane is the only online venue through which they sell items that would qualify on Ruby Lane (with the exception of auctions and the Ruby Lane family of sites.) Shops who choose to make Ruby Lane their exclusive online sales venue for qualifying items receive various promotional benefits.