Collectibles and Antiques At Great Prices
About Kye Bay Finds
Our Service PledgeCustomer service is #1 to my business. I research my items and take lots of photos so you can see what you are buying and there are no surprises when you open your package. I pack all items so they can withstand the rigors of the postal system. I believe a happy, satisfied customer is a repeat customer.
Kye Bay Finds Return Policy:
We do our best to accurately and completely describe the items we offer for sale. Please be sure to email us with any questions you may have about the item you are considering purchasing.
You may return any item with which you are not satisfied if you follow these procedures:
1. You must contact us by email within 3 days of receiving the item and state your intention to return the item.
2. All returns must be shipped to us within 5 days of your notification that you intend to return the item.
3. We ship our items with a special mark in order to identify them as having come from our inventory, and any items you return for refund must still have our mark.
4. The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured for its purchased price with tracking, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact. Please mark on the custom form that this is a returned item.
We will refund the purchase price of any item that you return to us in accordance with the above procedures. The refund will be made within 3 days of the returned item being received by us and will be in the form of a PayPal credit, if payment was made using PayPal. Otherwise, refunds will be made by check. We will not refund the shipping, insurance or handling costs associated with the purchase or return of the item unless it is erroneously identified by us, and the buyer provides documentation confirming the correct identification. We charge a 10% handling fee for returned items.