Our Service PledgeWe respond to all orders within 48 hours. We guarantee the authenticity of all our items. Historique wants only happy and satisfied customers, and encourages you to request any additional item information before ordering. The items you see on our site are in excellent condition, unless otherwise noted. We try to describe in as much detail as possible, but if you have any questions, or need additional pictures, please feel free to email us at any time. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three days (by phone or email) of receipt of your item(s). Please see the Ruby Lane return instructions for further detail.
We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund. In this unlikely occurrence, please contact us prior to returning the item and we can provide instruction.