Shop Profile (docsantiques)
At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence.
Docs Antiques Profile
Ruby Lane Shop Rating:
Items Added in Last 7 days:
Total Number of Items
Porcelain & Pottery: 43
Vintage Collectibles: 24
Furniture & Lighting: 3
Fine Art: 2
The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.
Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.
To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:
- Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops.
- Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner.
- If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.
Platinum : 1000 or more sales
Silver : 25 or more sales
All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.
New or Unrated : Fewer than 5 sales
Our Service Pledge
This shop sells Exclusively on Ruby Lane
As a Ruby Lane shop, we must honor all the Ruby Lane guarantees and return policies as listed with the following additional courtesies and considerations. If you are not pleased with your Ruby Lane purchase from Docs Antiques, then please contact us within 14 days of delivery of your item to arrange for its return and to receive a refund of the purchase price, minus a 5% restocking fee if the single item's cost is more than $500 (see our shop's Terms of Sale details). Postage, insurance and PayPal fees are also not refunded. You also have 14 days to send the item back to us from the day it was delivered to your address. Refunds for items single items under $500 or for multiple items sent to the same address as a single purchase totaling any amount have no restocking fees, but some shipping costs and certain PayPal fees are not refundable. However, we also want you to feel completely confident and secure in all your Ruby Lane purchases from Docs Antiques and so that is why we fully guarantee all our items. In fact, our restocking fee is waived and a full refund including shipping is provided if the item you purchased from us is not accurately described physically -- just notify us within 14 days and tells us what was incorrect. Of course, all return items must be must be received back in exactly the same condition as originally listed and must retain all security and identification marks. Do not return any item that was damaged during shipping since that will void the original insurance. Instead, notify us immediately so that we can also assist you in filing an insurance claim. Finally, we also have not had a single Ruby Lane item returned to us by our patrons to date and so please browse our shop knowing that we fully guarantee all our antiques and merchandise.
What does this mean to you?
Shops are considered Exclusive if Ruby Lane is the only online venue through which they sell items that would qualify on Ruby Lane (with the exception of auctions and the Ruby Lane family of sites.) Shops who choose to make Ruby Lane their exclusive online sales venue for qualifying items receive various promotional benefits.