Shop Profile (cousinsantiques)
At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence.
Cousins Antiques Profile
Ruby Lane Shop Rating:
Items Added in Last 7 days:
Total Number of Items
Vintage Collectibles: 93
Porcelain & Pottery: 52
Vintage Fashion: 10
Furniture & Lighting: 1
The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.
Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.
To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:
- Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops.
- Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner.
- If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.
Platinum : 1000 or more sales
Silver : 25 or more sales
All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.
New or Unrated : Fewer than 5 sales
Our Service Pledge
This shop sells Exclusively on Ruby Lane
If you have any questions, please drop us a line and we will be happy to promptly reply.
Our Mission is to provide complete, professional, and discreet sales and service. We strive to ensure your satisfaction.
We do our best to accurately and completely describe the items offered for sale. Please be sure to email us with any questions you may have about the item you are considering purchasing.
You may return any item with which you are not satisfied if you follow these procedures:
1. You must contact us by email within 3 days of receiving the item and state your intention to return the item.
2. All returns must be shipped within 5 days of your notification that you intend to return the item.
3. We ship items with a special mark in order to identify them as having come from our inventory, and any items you return for refund must still have our mark.
4. You must return the item using the same type/class of mail that was originally used. The item must be appropriately wrapped and packaged to avoid damage. Keep in mind that poorly packed merchandise will not be covered by USPS insurance and we will not honor any claims denied by the Postal Claim Clerk.
We will refund the purchase price of any item that you return in accordance with the above procedures. The refund will be made within 3 days and will be in the form of a credit, if payment was made using a credit card. Otherwise, refunds will be made by check. We will not refund the shipping, insurance or handling costs associated with the purchase or return of the item unless it is erroneously identified by us, and the buyer provides documentation confirming the correct identification.
What does this mean to you?
Shops are considered Exclusive if Ruby Lane is the only online venue through which they sell items that would qualify on Ruby Lane (with the exception of auctions and the Ruby Lane family of sites.) Shops who choose to make Ruby Lane their exclusive online sales venue for qualifying items receive various promotional benefits.