Shop Profile (bestkeptsecrets)
At Ruby Lane, we understand that you want to know who it is that you are purchasing from. We know that you want a buying experience that is not only pleasant, but rewarding. This Shop Profile page is designed to give you an overview of this particular Ruby Lane shop, so you know you can shop with confidence.
Best Kept Secrets Profile
Ruby Lane Shop Rating:
Items Added in Last 7 days:
Total Number of Items
Vintage Collectibles: 1095
Porcelain & Pottery: 33
Vintage Fashion: 17
Furniture & Lighting: 3
Fine Art: 1
The Ruby Lane Advantage - Quality Assurance
Every Ruby Lane shop is pre-screened by our in-house team of seasoned art and antiques professionals, and must meet specific quality and professionalism standards before opening for business. This means more security for you. All open shops are required to follow an ongoing, standard set of quality guidelines to help ensure that all items you see for sale are genuine, and accurately represented.
Ruby Lane Shops are some of the most respected e-commerce shops on the Internet, and we've designed a rating system so you can buy with confidence from any Ruby Lane shop.
To help insure buyers' confidence, we've developed a rating system based on completed sales as follows:
- Shops must be in good standing with Ruby Lane at all times. Ruby Lane prides itself on the high standards and ethical conduct of all Ruby Lane shops.
- Negative feedback is not tolerated. Any Ruby Lane customer complaints regarding a shop owner or transaction must be resolved in a timely manner.
- If a customer has a valid complaint against a Ruby Lane shop that they cannot resolve, we close the shop until the complaint is resolved. A second complaint is sufficient grounds for removing the shop from Ruby Lane permanently.
Platinum : 1000 or more sales
Silver : 25 or more sales
All of our shops, whether rated or not, must adhere to the same strict quality guidelines in order to remain open on our site. All new shops are unrated.
New or Unrated : Fewer than 5 sales
Our Service Pledge
This shop sells Exclusively on Ruby Lane
We will try to respond to all orders within two days, unless we are out of town. We usually check emails from 10:00AM to 4:00PM CST Monday thru Friday. We guarantee the authenticity of all of our items. If you purchase an item and are not pleased with it we will gladly refund your money. Any item or items that are put on layaway and are not paid for with in terms will not be eligible for a refund. A store credit minus a 20% charge for not payment of terms will be issued for a period of 12 months from the time of the start of the layaway. NO RETURNS and NO REFUNDS on items that have been put on layaway and paid off.
What does this mean to you?
Shops are considered Exclusive if Ruby Lane is the only online venue through which they sell items that would qualify on Ruby Lane (with the exception of auctions and the Ruby Lane family of sites.) Shops who choose to make Ruby Lane their exclusive online sales venue for qualifying items receive various promotional benefits.