Set of Five Cerused Rattan Dining Chairs with Bamboo Table by McGuire

Our Service Pledge

We guarantee the authenticity of every item in the collection - each item is described meticulously and we stand behind the description. To supplement this, we offer a vast collection of images on our primary website cataloging every aspect of the item - contact us by email for a direct link to the item and images on our primary website.

Questions about an item? We are only a phone call away at 717-708-9017 or sales@sillafineantiques.com

Payments we accept:

Other Information

PAYMENT
Payment is expected within 10 days of purchase. Preferred payment method is PayPal. Payment by check can be made out to Silla, Ltd. and addressed to the shop at 117 W Burd St, Shippensburg, PA 17257.

SALES TAX
Sales tax of 6% is collected on purchases by residents of Pennsylvania and any buyer picking up items locally at our shop. For clients arranging their own delivery, items must be collected by a licensed interstate carrier in order to be exempt from sales tax.

INTERNATIONAL:
Customs valuations will without exception document the full selling price on international orders.

Return Policy

You may initiate a return of this item within 3 days of delivery. More Details

Shipping, Handling, Insurance Policy

We professionally package all small items that can safely ship via FedEx, USPS, UPS and DHL for free and guarantee a safe delivery. FREIGHT DELIVERY Most furniture is pre-quoted for economical curbside delivery anywhere in the lower 48 States* via common freight carrier, generally arriving to most locations in 10-15 business days. The item is professionally packaged in-house, palletized and shipped on a tractor trailer - the pre-quote does not include lift-gate service but that service can be added for $ 65. We generally recommend a lift-gate for shipments with a total weight over 150 lbs, but this is at the buyer’s discretion. Buyers are notified by the carrier of the delivery date and must make arrangements to receive and inspect the goods (goods left unattended at a residence may not qualify for insurance coverage in the event of damage). Buyers are responsible for unpacking, moving the item into their home and disposing of all packing materials without assistance from the driver. * Some areas do not qualify for pre-quoted shipments, including residences with ferry-access, ultra-rural locations, or locations with truck access issues. It is very rare, but we reserve the right to disqualify an address from a pre-quote upon notification of your delivery address; in these situations, we will offer to cancel the order for you, see if a pickup at the nearest freight terminal is a practical option, revise a quote for your approval or offer a quote from a different carrier for your approval. DAMAGE POLICY Because we professionally package each item in-house, damage is incredibly rare. However, we understand the disappointment that can occur in this unlikely event and will work hard to help you through the situation. Damage for items shipped with USPS, UPS, FedEx or DHL must be reported to us within 24 hours of signature confirmed delivery. We will require the buyer to send us photographs of the packaging and the damage to the item. The buyer will be required to have the item safely packaged again and mailed back to our shop with a pre-paid label. Once we safely receive the item, a refund will be made for the original purchase price plus any shipping via the original payment method. For common freight shipments arranged by Silla, Ltd., the buyer or representative of the buyer is responsible for being available at time of delivery to inspect the packaging and item for damage - under no circumstances should the item be refused, as doing so will void the insurance coverage. In the event of damage, call us immediately, note all damage on the bill of lading while the driver is still present, take detailed pictures of the damaged packaging and item, send those images to us and we will assist you in filing the claim and working through the process. Concealed damage must be reported within 24 hours of delivery. In most cases, a representative of the freight firm will need to inspect the item and packaging so it is the buyer’s responsibility to retain all packing materials until the claim process is complete. The carrier reserves a "right to repair" a damaged item to industry standard. We do work hard to move claims along as quickly as possible, but please note that claims and/or repairs will be settled with the insurance company and carrier prior to any payout to the buyer. For shipments with a carrier the buyer selects or arranges, the terms of that carrier's insurance coverage will apply to the shipment and the buyer will be responsible for working through the claim process with the carrier. We are happy to provide paperwork or any other required documentation to assist in the claim process.