26” Heinrich Handwerck and Simon and Halbig Gorgeous bisque doll in Antique silk dress

Our Service Pledge

We respond to all orders within 24 hours and we guarantee the authenticity of all our items.

Payments we accept:

Other Information

If you are resident of NY you will need to include sales tax or provide a valid resale ID number
All About our CUSTOM LAYAWAY Plans
•Layaway plans to fit your needs are available and can run up to one year in length. There are no cash refunds on layaway sales.
•Layaways are risk and interest free. Remember, layaway payments are non-refundable, once a payment plan has been established.
•We require a layaway payment every month - we do not require a specific increment of the balance.
•If a layaway client misses two consecutive months of payments, we reserve the right to cancel the layaway contract.
•By initiating a layaway plan, you are agreeing to the above terms.

Return Policy

You may initiate a return of this item within 3 days of delivery. More Details

Shipping, Handling, Insurance Policy

Please do not attempt to return an item due to shipping damage. Should it occur in spite of my careful packaging, this must be handled through the shipping agent with an insurance claim. I will be happy to assist in this. Always be sure to retain all original packaging if a claim is to be made as the shipping agent will request to examine it. Purchase more than one item at one time and I will ship them together (if possible) to save you money on shipping. All items are expertly packed and insured. Our shipments are packed to give the buyer absolutely NO worries about carrier theft or pilferage. Our return address gives the shop-owners name rather than the business name, and no insurance stamps or stickers give any clues as to the valuable contents. Buyer pays shipping, handling and insurance. We ship items daily (Monday-Friday) via USPS. We will schedule UPS, or FEDEX on request and ship once weekly via these carriers. Depending on the size, value, and fragility of your item, there may be a delay to allow adequate time for safely packing your items; we will always disclose delays if any. We are always happy to email an estimate of time and cost, if you will provide your zip code to us. Shipment: Your item will be mailed after verified clearance of your Personal or Business check (please allow 15 banking days) and after actual funding of PayPal "E-Check" (please allow 5 banking days). If you pay with money orders or credit cards, your item will be mailed on the next mailing day following receipt of funds in our accounts. PayPal and all credit card purchases will be shipped to verified/confirmed credit card billing addresses ONLY; please ensure that you give the correct shipping address on your Ruby Lane purchase order. We take great care to securely package your purchase. All jewelry items come in a beautiful embroidered jewelry pouch, and are bubble wrapped. Shipping and insurance is already included for all items shipped within the United States and Canada. We ship First Class U.S. Mail within the U.S. and Canada. We have shipped many items to international customers as well, and will determine the best shipping method based on an international customer's location. We ship items several times during the week. Please let us know if you have an urgent shipping time requirement. We will make every effort to ship your item to arrive in the time you specify. If we are not able to do so, we will notify you within 24 hours of receipt of the purchase order. The cost of Shipping plus Insurance will be added to your purchase total. Insurance is mandatory and items will not be shipped without it. There is never a Handling Charge. Please feel free to inquire as to the Shipping and Insurance costs for any item. Please include your Zip Code for domestic destinations or your Country and Postal Code for international destinations. 8.625% sales tax added for NY buyers unless exempt and completed signed form is included with payment. We prefer to use USPS whenever possible, and require all packages to be insured. If you prefer another method of shipment, please mention it. We charge only actual expense of shipment/insurance, except in the case of larger items which must have special wood crates built. Wood crate charge, when applicable (larger or very fragile items), is a flat $30.00.