Princess-like Designer Aquamarine & Diamond Ring

Our Service Pledge

I try to respond to all emails and orders within 24 hours. If you don't hear from me, or don't get an invoice after you have placed a purchase order, please check your SPAM mail in case our invoice or reply has landed in there. I always reply to your emails and send out invoices directly from Ruby Lane within a few hours of receiving your purchase order. Our customers are most important to us.

Payments we accept:

Other Information

In all cases, we prefer payment via online INTERAC for our Canadian customers. Please enquire.

RESTOCKING FEE: We no longer charge a restocking fee per Ruby Lane's new 2024 guidelines. However, as of 2023, Paypal NO LONGER refunds seller fees to us in the case of a return/refund, meaning we will be at a loss should you require a refund. In this case, if you have paid via PAYPAL: ALL monies paid to us will be refunded LESS the fees that Paypal has taken and not refunded to us. For example, should you pay $1000, Paypal will generally take about 3.9 to 4.5% of that in fees depending on your location. That would be about $39 to $45 that will be kept by Paypal if we then have to issue you a refund. In this case, we would refund you $1000 minus the Paypal fee percentage, for a refund of $955 to $961.** This is an example ONLY. No figures are quoted as exact.

If paying via check, a similar situation applies, except based around Exchange Rates. As we are Canadian-based, if a check is sent for $1000 USD, and in Canadian dollars, on the day it's deposited the bank rate equals $1250 Canadian, any negative difference in exchange will affect your overall refund, as the bank exchange rate fees are constantly changing. For example, if on the day of refund that $1250 Canadian equals an exchange rate of $985 USD, you will be refunded $985 USD.

LAYAWAY POLICY:

We do accept LAYAWAY on items over $1000. 3 months or less is preferred. Items or orders over $2500 can be negotiated for longer terms.

Terms: We ask for a 1/4 to 1/3 down at the time you place your purchase order. If a down payment has not been received within 14 days of placing your order, orders will be canceled unless other arrangements have been made beforehand. After that, generally, the balance is paid over a 3-4 month period at your convenience with no interest charged. Please contact us to discuss your layaway needs if you need other arrangements.

We are happy to offer layaway on items $1000 - $2499 for a period of 3 months. Items over $2500 may be put on layaway for a maximum 6 months. All items MUST BE PAID in full by the end of the agreed upon layaway period or will be subject to penalties/fees as follows:

PENALTIES:

1) If you have an item on layaway and cancel your order once payments have begun, we retain 15% of the TOTAL sale price of the item, and refund/return the remainder of what you've paid to that point.

More importantly: Should your order become DORMANT (no payment or contact made/received within 2 months from last payment/correspondence) OR 3 attempts to make contact and/or "payment reminders" have been sent over the course of the layaway (ie: we regularly have to send non-payment reminders to receive a payment), OR if less than 25% of the layaway total has been received at the halfway mark, we have the right to cancel the layaway, and retain 50% of the TOTAL item price, or the full 25% paid if only 25% or less has been received. You will always be sent a FINAL NOTICE before this occurs to give you every benefit of remedying the situation.

2) If a 3 month layaway has gone over 9 months, or a 6 month layaway over a year due to a buyer insisting they will complete their layaway and just need more time, with limited or no further payments beyond the original layaway length, we reserve the right to cancel the original purchase order and retain the FULL monies paid to date.

3) There are NO RETURNS on Layaway items under any circumstances. We may consider an EXCHANGE for an equally-priced item for exceptional circumstances. Absolutely no exchanges on layaways that have well-exceeded their original set length (ie, 3 month layaway becomes a 7 month layaway).


*****A NOTE REGARDING OUR APPRAISALS: As it's important to us to share with you the exact gemological details of our pieces ie: diamond/gemstone carat weight, clarity, color, cut etc., for many of our rare and/or hi-end pieces, we pay to have appraisals done. There are all sorts of appraisals, from bare-minimum on the spot quick assessments to heavy, detailed reports, current/market price appraisals to insurance replacement value appraisals that take into consideration the cost of replacing an item 5, 10, 20 years from now.

The appraisals of ours that you see from GEM LAB in Toronto are insurance replacement appraisals, not current market-price appraisals. That is why our asking prices are always so much less than the values stated on Gem Lab appraisals. Many retailers will charge within 10% of an appraisal price. Sometimes this adds up to you paying too much currently for an item if it's a replacement value appraisal. Other times, it'll have you paying right on the money what something is currently worth. With our pieces graded by Gem Lab, unless very rare or designer/signed, you'll see that we usually only ask about 30-35% of the appraisal price, because we know that the appraisal is for 'replacement' purposes, not current retail/market prices. Through research & knowledge, we price our pieces competitively, yet very fairly to give you not only a great deal, but the BEST deal we can afford to offer you.

And of course, as all our pieces are estate, pre-owned, or antique pieces, their condition, age, rarity etc. will all determine our final price with you. Rare, antique pieces in exceptional condition will always cost slightly more than a comparable piece that is say, only 40 years old, even if carat for carat they're the same. Other pieces you'll save even more on because they show love & wear! Wear will always be stated in our listings, so you know exactly what you're getting!!

Return Policy

You may initiate a return of this item within 3 days of delivery. More Details

Shipping, Handling, Insurance Policy

Because of the possibility of loss or theft in mail, items will only shipped with insurance & tracking. All shipping costs are the actual rates quoted by Canada Post, Fedex or UPS. We do not charge for packaging costs or time! If a buyer does not wish to pay for tracking & insurance (not recommended for any item over $100), once the item is out of our possession, buyer is responsible for covering all costs involved in the case of undelivered/lost or damaged mail. Seller cannot be held liable if insurance & tracking are not purchased and the item never arrives. RETURNS: Unless the item is being returned due to a gross error on our part, buyer is responsible for the full return shipping fees via insured, traceable post. Additionally, any shipping fees paid at the time of purchase are non-refundable. CUSTOMS: PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR ANY DUTIES, BROKERAGE or TAXES IMPOSED BY YOUR COUNTRY OF RESIDENCE. BUYER MUST PAY ANY SUCH LEVIES. CUSTOMS MAY HOLD/PROCESS A PACKAGE OVER ANY GIVEN LENGTH OF TIME: THE TIME THEY TAKE TO PROCESS A PACKAGE IS NOT PART OF ANY STATED 'GUARANTEED' DELIVERY TIME. THE GUARANTEED DELIVERY STANDARD APPLIES ONLY TO THE ACTUAL POSTAL/COURIER SERVICE USED. DELAYS INCLUDING CUSTOMS, ACTS OF GOD and UNFORESEEN CIRCUMSTANCES ARE NEVER PREDICTABLE and THEREFORE CANNOT BE INCLUDED IN ANY TIME GUARANTEES. **Shipping 'delivery times' are estimates ONLY and are based on 'BUSINESS DAYS', Monday to Friday. HOLIDAY SHIPPING: Though it's common sense, Holiday Shipping will almost always be delayed, especially at Christmas & New Years. Please, if placing an order during or around a big holiday season, give yourself AMPLE time when placing your order to avoid disappointment of gifts not arriving in time. Or, realize that IF ordered during a holiday, it likely isn't going to get to you quickly. We've seen items held up for weeks when shipped during the holidays and sadly, once out of our hands, we cannot 'speed' up any side of the delay, be it volume, shutdowns or customs. If RUSH shipping is required, FedEx is the best option, though delays may still occur.