Vintage Colclough Tea Cup and Saucer, Light Green with Gold Filigree, England

At Rusty Husky Antiques, we are committed to providing exceptional service to all our valued customers. We understand your passion for unique and timeless treasures, and we strive to create an extraordinary shopping experience for antique enthusiasts like you. Our service pledge encompasses the following:

We offer combined shipping for multiple items. Please request an adjustment before making your payment. If you forget to request an adjustment, we will refund any excess shipping charges whenever possible.

1. Unparalleled Customer Support: We are dedicated to offering personalized assistance and guidance throughout your shopping journey. We are always ready to answer your questions, provide detailed product information, and assist you in making well-informed decisions. We will do everything we can to respond to your messages as soon as possible.

2. Authenticity Guarantee: We understand that identifying and dating certain antique pieces can be challenging. While we strive to provide accurate information about authenticity, origins, and age, we acknowledge the complexities involved. We conducts thorough research to provide as much detail as possible and understand each item we sell. However, we recognize that occasional mistakes can occur. We are committed to transparency and will clearly communicate any uncertainties associated with an item. Your trust is important to us. We welcome your questions and feedback, and we are dedicated to continuous improvement. Our goal is to offer a curated selection of genuine antiques while being honest about the limitations of dating and attributing origins.

3. Worldwide Shipping with Care: We offer reliable and efficient worldwide shipping services to bring your cherished antiques to your doorstep, no matter where you are. Every item is meticulously packaged to ensure its safe journey. Additionally, we are proud to incorporate environmentally-friendly packaging materials and, whenever possible, make use of vintage or recycled items to minimize our ecological footprint.

4. Expert Restoration Services: We understand that some antiques may require restoration to bring them back to their former glory. We take great pride in the restoration of our products and hope to breathe new life into your cherished pieces. Our aim is to preserve the integrity and beauty of antique items for generations to come. We will disclose any product that we have done restoration work on.

At Rusty Husky Antiques, we are committed to exceeding your expectations in every aspect of our service. We value your patronage and appreciate your trust in us. Together, let us embark on a journey of discovery and appreciation for the timeless beauty of antiques.
As part of our commitment to sustainability, we are passionate about reducing waste and promoting environmental responsibility. That's why we make conscious efforts to incorporate environmentally friendly packaging materials in our shipments. Whenever possible, we utilize vintage or recycled items to enhance the authenticity and charm of your experience with us. By embracing eco-friendly practices, we aim to contribute to a greener future while still providing exceptional service.

This Privacy Policy describes how Rusty Husky Antiques collects, uses, and shares personal information about you when you purchase items from our shop or otherwise interact with us.

Information We Collect:
We collect personal information from you when you make a purchase from our shop or when you contact us through Ruby Lane's messaging system. The personal information we collect may include your name, email address, shipping address, and payment information.

How We Use Your Information:
We use your personal information to process your orders, communicate with you about your orders, and provide customer support. We may also use your personal information to send you marketing emails about our products and promotions, but you can opt out of receiving these emails at any time.

How We Share Your Information:
We may share your personal information with third-party service providers who help us fulfill orders, process payments, or ship products. We may also share your personal information in response to a legal request or if we believe it's necessary to protect our rights or the rights of others.

How We Protect Your Information:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or use. We do not have access to your payment information as payments are handled by PayPal.

Your Rights:
You have the right to access, update, or delete your personal information at any time. You can also object to the processing of your personal information or restrict the use of your personal information.

Contact Us:
If you have any questions or concerns about our privacy policy, please contact us at RustyHuskyAntiques@gmail.com.

You may initiate a return of this item within 3 days of delivery. More Details

Shipping: We offer combined shipping for multiple items. Please request an adjustment before making your payment. If you forget to request an adjustment, we will refund any excess shipping charges whenever possible. We strive to process and ship all orders within a specified timeframe, typically within 1-3 business days, unless stated otherwise on the product page. Shipping fees are calculated based on several factors, including the destination address, the weight, and the dimensions of the package. The exact shipping fee will be displayed during the checkout process before you confirm your order. At this time, we are covering the cost of packaging material, insurance, and any signature fees. Please note that delivery times may vary due to factors beyond our control, such as customs processing, local holidays, or unforeseen weather conditions. While we strive to provide accurate delivery estimates, we cannot guarantee specific delivery dates. In the rare event of a lost or undelivered package, please contact us for assistance. We will work diligently to help you file a claim and resolve the issue to ensure your satisfaction. For more expensive products we may require a signature on the package delivery to make sure it safety arrives to you. Packaging: At our store, we are committed to minimizing our environmental impact and promoting sustainability. We prioritize the use of packaging materials that are recyclable, ensuring they can be easily sorted and processed in recycling systems. We typically ship out products in cardboard boxes, using recycle cardboard when possible. We wrapped the items in a honeycomb paper which is an environmentally friendly alternative to bubble wrap. We then fill the box with biodegradable packing peanut which are made of corn starch and disintegrate within minutes in cold water and do not leave any toxins behind. Other materials we use include recyclable paper, water activated tape, and non-plastic stickers. Please let us know if you have any concerns or questions about your packaging. We appreciate your support and encourage you to join us in our efforts by responsibly disposing of packaging materials and adopting eco-friendly practices. International Orders: We welcome customers from around the world to shop with us. Please note that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. It is important for you, as the customer, to be aware of and responsible for any additional charges related to customs and VAT. Customs duties and taxes are fees levied by the government of the destination country on imported goods. The assessment and collection of these charges are beyond our control and determined solely by the customs authorities of the destination country. Customs duties and taxes vary from country to country and are usually based on the value, type, and origin of the goods. We are committed to complying with all applicable customs regulations and accurately completing customs declarations for international shipments. We are required to declare the contents and value of each package in accordance with the customs laws and regulations of the destination country. Please note that we cannot mark packages as gifts or lower the declared value to avoid customs duties or VAT.