Armand Marseille shoulder head around 1900 Tea Cozy Doll 16" tall

We respond to all questions and orders within 24 hours and guarantee the 100% authenticity of all our items. Orders will be shipped within 2 to 3 business days in our time zone; we ship trice a week. Handling, worldwide shipping and insurance are included in our prices!

Returns and exchange details
Revocation, Refunds and Exchanges
The European consumer protection directive 2011/83/EU (VRR) and, accordingly, German Laws EGBGB §246 section 2 subsection 3.1 and BGB §312 apply.

You, the customer, may cancel the contract within 14 days without giving any reasons, whereby the period of revocation starts the day of the delivery of the goods, or delivery of the last item in case of separated shipments, to the customer or any third party appointed by the customer to receive the delivery.
To exercise your right of revocation, you have to inform me,

Caya Chiquita Viertel
Theresenstr. 25
28203 Bremen
Germany
shabby.goes.lucky@gmail.com
Phone: +49 15168156890

,explicitly expressing your wish to revoke the contract. You can do so by using the revocation form provided by me in your shipment, or using the given phone number, e-mail address, or the Ruby Lane convo system. I will confirm your declaration without undue delay via Ruby Lane convo. You keep the terms of revocation as long as you send this information within the period mentioned above.

As to the consequences of the cancellation, all authorized returned merchandise will be refunded, including original shipment cost, but except for additional shipment fees caused on account of the customer (e.g. by having me, the seller, use any other delivery service than suggested in my original offer).

I will pay the refund without undue delay within 14 days as soon as you explicitly express your wish to revoke the contract AND return any merchandise received within 14 days after exercising the revocation. I will issue the refund via the same payment method originally used by you, the customer, unless you inform me, in time, doing otherwise. I will not, under any circumstances, charge any extra fee for this. I do have the right to withhold payment until either I have received the unused and originally packed merchandise back or have at least received proof of you having sent the merchandise by providing me with a valid tracking number.

It is the customer’s responsibility to send me the merchandise back unharmed and originally packaged within 14 days after exercising the revocation. The customer will bear any costs arising from this shipment. The customer will also be held responsible for any undue damage or wear done to the merchandise after his receiving the shipment.

Since my shipments are, as a rule, sufficiently ensured against damage during transportation, the customer will generally not be held responsible, financially, for damages done during transportation; the customer is responsible, however, in helping secure the insurance payment by following the procedures necessary to do so (e.g. declaring damage without delay, providing photos and demanded forms), otherwise forfeiting any right to refunding.

It is the buyer's responsibility to verify the correctness of style and size of the products before you purchase. I make sure that photos accurately represent my products. All items are either vintage or antique and / or hand-made with great care and attention. If you have any questions or concerns please feel free to contact me via Ruby Lane Conversations. I have made every effort to display as accurately as possible the colours of my products that appear at the site. However, as the actual colours you see will depend on your monitor, I can not guarantee that your monitor's display of any colour will be exactly accurate.

Please also note that, generally, for goods produced to customer specification a right of revocation does not apply according to BGB § 312d Section 4. A right of revocation does also not apply if you have purchased goods for your own commercial or independently professional activities.

Model withdrawal form for physical products:
(complete and return this form only if you wish to withdraw from the contract)
To: Caya Chiquita Viertel
Theresenstr. 25
28203 Bremen
Germany
shabby.goes.lucky@gmail.com
Phone: +49 15168156890,
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following
goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
___________
(*) Delete as appropriate.


(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)
- An Caya Chiquita Viertel
Theresenst. 25
28203 Bremen
Germany
shabby.goes.lucky@gmail.com
Phone: +49 15168156890,
- Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf
der folgenden Waren (*)/ die Erbringung der folgenden Dienstleistung (*)
-Bestellt am (*)/erhalten am (*)
-Name des/der Verbraucher(s)
-Anschrift des/der Verbraucher(s)
- Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
- Datum
_______________
(*) Unzutreffendes streichen.

Privacy Policy:
Hildegard's Toy Emporium is powered by ShabbyGoesLucky(c) GbR and all registrations are in the name of ShabbyGoesLucky GbR.
We follow General Data Protection Regulation (GDPR) - Datenschutz-Grundverordnung (DSGVO).
In the cause of you ordering an article on our shop page, Hildegard's Toy Emporium(c) as the seller will receive your valid address from Ruby Lane, the company handling the website and providing the shopping software, and nothing else.
By confirming your order you agree to us using the data provided, in order to fulfill the transaction, i.e. your address for sending you the article.
Should you choose to provide us with personal data via the E-Mail conversation we will specifically ask you what you want us to do with that information as regards to specific use and storage, and act accordingly.
Third parties:
Please note that browsing our shop page, like any other Ruby Lane site, might prompt your computer/system to leave data via third-party applications, for example:
• Ruby Lane, the company running the website's framework and processing payment services
• By using embedded or plugged-in links sharing content with e.g. Facebook, Twitter, Pinterest, Instagram, you are interacting with third parties providing these services.
• You are sharing data with the company providing your internet browser, and with the company providing your internet search engine
• Our shop site also makes use of Google Analytics web service.
Any of these third parties may prompt your system to save cookies on your computer that in turn will send certain data to the respective companies' servers. To our best knowledge none of any use of data within this website is violating the General Data Protection Regulation (GDPR).
In any way, none of the data gathered by third parties will be given to us, and we are not responsible how third parties may proceed with your data.
Data usage, storage, and customer's rights:
Hildegard's Toy Emporium (c) will use only your address given to us in the cause of fulfilling the transaction started by you purchasing an article in our shop. We will not store your data in any way, nor use it in any way other than necessary for processing your order and securing your rights as a customer regarding our return policy.

However, according to German taxation laws, we are bound to keep copies of the transaction's invoice that will feature your address and order, for ten years. These are paper hardcopies, they will be locked away and not used for any other purpose than being presented to the state's tax authorities by their lawful demand. We do not store invoices electronically, and the hardcopies will be destroyed after ten years.

• We don't store your order history, but Ruby Lane does, and both seller and customer have access to this information. Also, via the item review function, your user name might be publicly connected to the reviewed item in question. We our self do not store ordering history data, nor do we store your data for advertising purposes, not even for alerts. Should you want us to alert you on any specific item, you will give us your permission extra to use suitable means of contact provided by you, and you can revoke the arrangement any time.

Furthermore, we will not be able to partake in lay-way schemes, since these inevitably include the acknowledgement, use and storage of very sensible personal payment data; nor will we take steps to check your financial credibility.

Conclusion:
We assure you we have no access whatsoever on any other personal data than your given postal address. We will not willingly share this data with third parties other than necessary for processing your order, e.g. write your given address on a package for postal service and printing your invoice and our copy of the latter.

We cannot be held responsible for any use third parties via search engines, links, the Ruby Lane homepage servers, payment services, postal services, customs services, etc. may make of the data involved in the transaction on their part.

If you feel unsure about our usage of your data, feel free to ask us about the matter via the message system.

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

I am registered in Germany with "Grüner Punkt", the local dual system, and this is my LUCID registration number:
DE3117946927566
I can guarantee that all packaging materials can be either recycled or repurposed without problem.

You may initiate a return of this item within 3 days of delivery. More Details

Handling, worldwide shipping and insurance are included in our prices! According to German law you will receive a bill for your order. The sales tax due to margin scheme for second hand traders (according to § 25 UstG VATA) is not applicable Shipping times can vary greatly depending on your location. There is no way to accurately predict when your package will arrive, especially due to events such as random custom inspections and holidays. Delays in customs and at the border can increase the transit time and International orders can take 3 - 4 weeks to arrive. If you need your item for a specific date, please order early! I’ll ship to your address listed in your Ruby Lane account at the time of sale, please ensure this is the correct address and let me know if it needs changing. I am not responsible for import duty if there is any; if your country is to levy such a duty, you will pay for it.