Japanese Set of Antique Oribe yaki Pottery Senchawan or Tea Bowls with Chrysanthemum

Our Service Pledge

We promise we will always be honest about our services and items in our store. We do know how to say, "I don't know", but will try to find the answer to your question if we don't. We stand behind our policies and products. As such, please remember that all of our items are used, vintage or antique. There will almost always be some type of age wear to the items we sell although some may not be obvious. We are referring to those visible to the naked eye here. We will always identify any major flaws including cracks and repairs. Most chips are usually insignificant as we do highly collectable and the chips are usually on the inside rim of the lid or bottom, we do not usually purchase these. If you notice that I, Sharon have made an error in posting a specific item or have overlooked something, we would really appreciate you letting us know.

Payments we accept:

Other Information

Our mission: Spread the beauty of Japanese art to as many corners of the world as we can. We want to help others appreciate and learn about Japanese arts, the history and backgrounds; as we continue to do. And, we wish to succeed in a business doing something we have a serious passion for and love to do.

PAYMENT
Payment is expected at time of purchase. For orders waiting on shipping information to be completed, payment is expected within 24 hours of receiving the updated invoice. Because we strive to service you and ship immediately, we prefer payment as soon as possible.

OFFERS: The offer function is limited to what we initially put in as a %. The Japanese antique market fluctuates and can affect changes. We are open to reasonable offers, even if an item does not say. We will counter if not able to accept an offer. If you Make an Offer and I do not respond, that is because of something I just learned recently- please message us with your questions about any offers!

Return Policy

You may initiate a return of this item within 3 days of delivery. More Details

Shipping, Handling, Insurance Policy

Please see information on the same subjects from Ruby Lane policies, above. Contacting us: The best contact method is to use the email envelope on the top of this page or on any item page as it texts my phone. Shipping Methods and Basics: Please do not let shipping costs prevent you from making a purchase! If the shipping seems high, please send us the Item numbers you are trying to purchase and your zip code, it is possible Sharon forgot to check the "combine" box(es). Combined Shipping and discounts: We will always ship with 'combined shipping' for more than one item in a box. U.S. shipping automatically combines, International shipping must be manually calculated. Shipping during Inclement weather: We are carefully watching the weather. All shipments going to the West Coast go through Dallas, Texas and most all shipments going everywhere else including International go through Chicago, Il. If inclement weather is forecast, we may hold or delay shipping until the threat is past. Other • We require ALL items be insured and tracked OR registered and signed for, USPS Priority will cover up to $50 in the U.S., and $200 to some outside countries, otherwise, it is extra. There is no Coverage for First Class International or FedEx, and we use the company 'Insure Post' for any gaps at a charge $1.60 per $100 of merchandise. • We do not require delivery confirmation or signature at delivery unless it is required by USPS or Paypal (for orders over $200). We follow the PayPal signature requirements on all orders of $200 or more and this is automatically added and calculated at $3. If you need any other orders shipped with "Signature Required", please let us know! International: We use Registered Mail if an item cannot be tracked to some countries at a charge of $8.50-15.5 per box depending on the country. Other International Info: • We will never ever put incorrect information on Customs forms to save you money such as 'gift'. If you follow your order's tracking number you should know when it hits customs then some countries will change to your carrier's tracking. In the U.K. and New Zealand, you can go online and pay for your customs charges before the package is delivered so there is not a delay, I do not know yet about other countries. This will speed up the process of getting it through customs and to your front door! We would love to hear if this has affected any of our customers or the process is the same in other countries. It is helpful for customs to have your phone number for the shipping and/ or customs forms and is required when shipping to International P.O. boxes. • Please check the restrictions to your country. Ship time: (To change after 10/1/21) USPS: In the US, Priority mail is 2 and 3-day shipping and delivery depending on your state. We do not follow all of our orders until delivery, Ruby Lane will update you when a tracking number is added to your Purchase Order since we usually pack at night which means the order is going out the next day. USPS Retail ground takes anywhere between 4-8 business days and is recommended for heavier packages. Please see the USPS website for more information • Retail Ground, does not pick up and Brent tries to go to the post office every 2-3 days, please let us know if you are in a hurry and need us to go sooner • Watch the site over Christmas and we try to keep our customers updated via social media- Pinterest, Facebook, Google+, Twitter, and Instagram as well as store announcements on emails if you are subscribed. If you have any questions or need clarification or r special requests, please let us know. ANTIQUES- CONDITION AND SAFETY All of our items require careful packing and protection to prevent damage and while we are learning to be more creative, we spent a LOT of money on packing supplies. We have had two injuries in the time we have been open, neither our fault and both have occurred June-May 2016 • Please contact us via the store email for these type issues, I will potentially miss your email, if you just respond to the sales order. • Most all of the items we sell are breakable or fragile so we always pack very carefully to ensure safe delivery. • Please check the pre-sale condition by the pictures and description. Any age wear and flea size bites can be seen in the pictures. Because all of our items are Antique or Vintage, there will be some age wear. In general, vintage and antique items are almost never perfect due to age. Porcelain and pottery may have kiln defects and most handmade items are almost never 100% perfect. All major defects will be identified in the description of the item including the pictures. Please do not confuse this with damage and do not hesitate to contact us if you feel we missed something or have questions. LAYAWAY We offer a two-month layaway. For items over $400, we are usually more flexible than shown in the information below and will extend up to four months depending on the amount of the purchase. We do not do layaways for items under $75.00. Please inquire with any of your layaway questions about specific items. RETURNS Ruby Lane has a Site-wide Return Policy. Please refer to this. A link to this policy is located under the Terms of Sale which appears on the right-hand side of every item page. Click on this and there is a link in red at the end of the second paragraph. If these processes are not followed, you may negate an insurance claim. We cannot issue a refund for items returned without following these processes. We do not accept returns for damage. RESTOCKING FEE There is a NO restocking fee. INSURANCE CLAIMS Please also see Ruby Lanes "Damaged item Procedure" Insurance claims for damage must be filed by the buyer and either photographed or taken to the local office for confirmation during the process. While we will not file the claim for you, we will provide you with any paperwork you may need. • Keep the damaged item and packaging in case the insurer desires to inspect them. Please do not return damaged items back to us as the post office considers broken items such as glass and pottery as hazardous materials, and it is against the law to mail these. Again, Please read the Ruby Lane return policy. • International customers: We are happy to provide with how to contact USPS and Insure post. We always send Terms of Coverage for Insure Post claims, in the event of damage please see the Insure Post website and the section on "Terms" of coverage provided at the time of your shipment. If loss or theft is suspected, please contact us.