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Our Service Pledge

We will email you promptly and ship within 24 - 48 hours of payment notification . We try to combine your shipping fees on multiple purchase orders when possible. We encourage you to email us with your feedback when you receive your parcel. We hope your shopping experience is a Positive one and we will do all we can to ensure that you are 100 percent Happy with your Treasures! Best Wishes!

Payments we accept:

Other Information

Note: If you use a credit card while paying with PayPal your invoice will show a charge as Toriesjems. We Have a Wish List and if you do not see an item in our Shop, please do feel free to email us with your request. Please note due to the Large List of Banned Items we can only ship Costume Jewelry to Italy and it must be insured so please email us for postage fees before placing an order. We cannot ship Platinum, Gold Coral and or any items made with Human Hair.
Note: Foreign shipments are not insured if sent letter post , airmail or surface although the invoice will show that they are. Insurance on foreign orders is not automatic so please question before purchase.
NOTE: We can no longer ship to France , Nigeria , Singapore or Italy.
Note : International orders will be shipped via uninsured Airmail with no tracking provided unless you request a quote for insurance to your location.

Return Policy

You may initiate a return of this item within 3 days of delivery. More Details

Shipping, Handling, Insurance Policy

PLEASE NOTE: IF YOU ARE PAYING VIA THE PAYPAL OPTION WE ALWAYS SHIP TO THE POSTAL ADDRESS WHICH APPEARS ON YOUR PAYPAL PAYMENT ADDRESS LOCATION . Do always ensure you have the correct address on your Ruby Lane page to correspond with your PAYPAL Payment Shipping address. Please feel free to use The PayPal option at your convenience. We are on-line daily to answer any questions you may have. International Locations we are finding that Airmail orders are arriving with in 7-14 business days . Surface 4-6 weeks . Please be patient and if you have chosen the airmail or surface International shipping as there is no tracking and or insurance provided. If you wish to have tracking and insurance please notify us and we will provide addition insurance information upon invoice. You may also email before your purchase for a shipping quote . With the recent shipping changes here are your options: Canada : Approx. 7 Business Days Expedited with tracking , insurance and delivery confirmation. Signature option. Only upon request for a quote : Xpresspost 1-2 Days for Delivery insured and tracked . you may request letterpost for post cards and photos with no tracking or insurance . USA : Approx 6-14 Business days Tracked Packet with tracking no insurance. Expedited with insurance and tracking approx. 4-8 business days . Only upon request for quote : Xpresspost 1-2 business days insured with tracking. You may request letterpost for postcards and photgraphs with no insurance or tracking. International Locations : Approx. 6 - 14 Business days Tracked Packet insured for up to $ 100.00. Airmail No insurance or tracking 10-14 business days. Surface Parcel 4-6 weeks no insurance or tracking . Note :All International purchases are quotes as uninsured airmail . If you wish to purchase please declare on your order uninsured delivery. We reserve the right to downgrade to surface if the shipping quote is unavailable at rate quoted for size and weight to your location via the options available after packing . We happily combine shipping for you when possible . We will refund any shipping cost overage in regards to estimate that is in excess of $3.00 and over. For Large items requiring much bubble wrap and popcorn this cost can be included in the shipping so if you realize your shipping costs are lower than on label this may be the handling charge for supplies we have had to use to insure a safe delivery . Please note: We understand that sometimes things do not work as planned. We will refund for loss on any insured delivery that is Expedited to Canada or the U.S.A. We cannot insure to any International Location via Airmail or Surface or letterpost as prices quote. If you wish insured delivery please email for a quote via Insured Service Canada Post. unless otherwise advised. If you choose Airmail International or Surface we cannot insure and therefore, cannot refund. We cannot refund any Customs fees handling charges or tax fees incurred for any International Shipping as we are not responsible for Customs fees or uninsured shipping fees ( airmail or surface International ) on any service that does not provide insurance . As sellers we cannot predict which of these fees may will be applied and therefore . We simply cannot insure against these charges and therefore cannot offer a refund .