How do I manually Create an Order?
Create Order is used when you receive an order from a Ruby Lane shopper, who did not create an Order online. For example, they saw your item on Ruby Lane and emailed or phoned you about purchasing.
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Visit your Shop Owner's Home page by clicking My Shop at top-right of any site page, then Shop Owners' Home on the drop-down menu.
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Under Sales, click Create Order.
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On the next page, enter or select the Item ID for the order. If the order is for more than one item, you can click + Add Item on the Create Order page that follows.
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On the Create Order page:
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Check the Items Subtotal.
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Fill in any Shipping and Insurance.
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Fill in the Ship To information (It is important that the above fields are completed accurately, as that will affect the calculation of any sales tax due).
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Select the What do you want to do with this item? options for each item (this will generally be 'Remove' or 'Mark Sold then Remove').
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Click Create Order
As soon as you click Create Order, the Seller Fee and any Sales Tax will be debited against your Ruby Lane Shop account.