Site Status for Shop Owners
3/31/23 Social Media Buttons not Working
The third-party software that connected our listings to social media, addthis.com, has been discontinued. We are looking into other ways of doing it but this may take some time.
You can add a browser extension to post to Pinterest. Please see: https://help.pinterest.com/en/article/save-pins-with-the-pinterest-browser-button
You can copy the URL (web address or link) of a listing and post it directly on your Facebook page.
Resolved - Saturday 12/17/22 Many Images not Displaying
Many images are not being displayed in shops. Our technicians are working to restore them.
Monday 12/5/22 Some Images not Displaying for Users of Obsolete Apple Software
We have received a number of reports of images not displaying for shoppers using Mac computers, iPhones, or iPads, with Safari Internet browsers that are no longer supported by software updates from Apple. The issue does not appear to be affecting users with current operating systems.
When Apple stops providing updates for its operating systems it also stops updating Safari. For this reason, If site users are unable to upgrade the operating system of their device, we recommend switching to using Chrome or Firefox, which continue to be updated on older Apple operating systems.
CORRECTED: Wednesday 11/16/22. Click Report for 11/15/22 Not Yet Available
Our technicians are working to recover and display the information.
CORRECTED: Wednesday 11/16/22 Technical Issue Delaying AIP
There is a technical issue causing delays in image processing. Our technicians are working with the processors to resolve it but processing may exceed the 24hr average turnaround.
CORRECTED: Tuesday October 4, 2022 - Image Gallery Error and Attach Images Not Functioning
Image Gallery and Attach Images functions on Add & Modify Item are experiencing some difficulty at this time. The situation appears to be related to services provided to Ruby Lane and not a problem on the Ruby Lane site. Until this is resolved you may see a 504 Error on Image Gallery, and the Attach Images function will appear to do nothing. We are sorry for any inconvenience and expect this to resolve soon.
CORRECTED: Monday September 12, 2022 - AIP Delay
One of the photo labs to which we send the images for processing is experiencing technical issues. This has caused a significant delay for some batches of images that were sent to them for processing. However, we expect they will have the issue resolved today and we will have the processed images back.
Friday July 29, 2022 - New SCAM regarding unapproved items
The SCAM email copied below was sent directly to a shop owner outside of the Ruby Lane email system. Do not respond to this email or click on the link in the email. Report any suspicious emails to Ruby Lane.
“Your recent items have not been approved for display on Ruby Lane. Please visit the link below to live except our datelines (bad link not shown). We are always open to suggestions on how to improve the service for both dealers and customers in any comments on the service or other aspects of our site.
Thank you,
Ruby Lane”
Wednesday 6 June 22 - New SCAM Attempts
A suspected scammer with an IP address that locates them in Nigeria has been soliciting shops with offers of search engine optimization (SEO). If you receive a question offering such services that has not already been marked with our warning, please let us know.
Resolved 4/25/22 - Continuing Problem Microsoft Email Accounts (@hotmail.com, @live.com, @msn.com, @passport.com, @outlook.com)
The situation with Microsoft emails being blocked should be resolved. We do not expect the blocks to reoccure and appreciate your patience and understanding.
This is because Microsoft email accounts (@hotmail.com, @live.com, @msn.com, @passport.com, @outlook.com) have blocked our emails. We send them but the recipients do not receive them, not even in their spam folder. Although we are trying to get Microsoft to fix this issue, only they can do so, which means we are unable to give any indication of when it will be fixed.
This may adversely affect sales, The only workaround is to either switch completely to a non-Microsoft email provider or set up a Gmail account, or any other non-Microsoft owned email, with forwarding to your Microsoft email, setting the Gmail account as your registered email here. This can be fairly easily done, as follows:
1. Google "Create a Gmail account" and follow the instructions to set one up.
2. Google "Automatically forward Gmail messages to another account" and follow the instructions to forward mail to your usual address.
3. Change your Ruby Lane email addresses to the new Gmail address, as follows:
a. Sign in
b. Click "My Account" at the top of a page and select "Member Information"
c. Change the email
d. check the box to update your shop email too
e. Add your current password where indicated
f. Click the red "Update" at the foot of the page
Once you have done this, you will receive notifications, etc, in your usual email account. When the situation has been resolved, you can change your Ruby Lane account email addresses back and delete the Gmail account (though we recommend keeping it as a backup).
RESOLVED 4/15/22 AIP Processing Overdue
One of the photo labs processing primary images for us is experiencing a technical difficulty, which has caused the processing of some images to be delayed. They are working on the issue and hope to resolve it soon.
2/11/2022 - RESOLVED Shop owners unable to change Image Background colors
Changing image background colors is currently not working. We have asked our tech team to correct the situation as quickly as possible.
URL: https://www.rubylane.com/ni/info/shopitembg
Resolved - 10/18/2021 USPS International Service Disruption
USPS has suspended some services to International destinations, including Australia and New Zealand. Please be sure to check their notifications here before shipping Internationally.
Order Counts after 8/11 Update
During our update on August 11th, order counts were updated to be reflected correctly. For example, a single order containing 10 items is counted as 1 order on your Orders tabs.
Reported Sales have not changed and your Shop rating badge still shows the correctly reported sales. For example, if you need 10 reportes sales to get to your Gold badge, you still need 10 reported sales, which could be 1 order with 10 items OR 2 orders with 5 items each.
To recap, if you previously had 5 orders with 2 items on each, you would have seen 10 orders. Now you will see 5 orders (correctly represented).
Friday 4/9/21 - New SCAM Attempts
We are receiving reports that scammers are emailing and texting shops directly using a message similar to those below. Do not respond to these messages. We suggest you mark them as SPAM in your email and SMS apps.
God's Grace
Hello I'm Grace from rubylane, i admire your Item, and did you
still have the ( Item Title Here ) For Sale, If Yes Kindly respond now
Thanks
God's Grace
Hello Friend I'm Grace From RUBYLANE , I admire this Your Posted
Item Title Here and I'll like to purchase from
you now, But hope is still available for sale If Yes Kindly Text
me back now.
Thanks .
Thursday 3/25/21 - Email Scam Alert Update
Another scammer email is making the rounds, and we want all our shops to be aware:
"Hello, I'm interested in this item and will like to purchase it.
I can have a check mailed to you for this item and as well cover
all expenses plus shipping if i need to..email me pls.
Blackfatjoe@outlook.com
The item is coming to Greene St, New York, NY 10003"
These messages are sent from, or refer to an email address that contain “fatjoe” in the user’s name. The address, email, or phone number may be different, but the scammer is likely the same. We have blocked email addresses using the text, but they may register more.
Monday 3/15/21 - Email Scam Alert Update
Another scammer email is doing the rounds:
"Hey Just wanna know if this item is still available for sale email me on my valid email account Howellbetty43@gmail.com Thanks"
We have blocked around 50 email addresses using the text, but they may register more.
Saturday 2/27/21 - Email Scam Alert Update
A new scammer email is doing the rounds, with the message:
"hey Am really interested in getting your ark work for my daughter has her birthday gift,pls can you kindly get back to me with my valid email if still available for sale,..mariamkarina2@gmail.com thanks.", or similar.
We have blocked 4 email addresses using the text but they may register others.
Wednesday 1/6/2021 - Email Scam Alert Update
We again want to call your attention to another series of attempted scams. The scammers send an email to your shop account, or your direct email if they have it, in a format similar to those below.
---------------------
Hello,wanna know if your item is still available for sale?as i am
interested in it,if it is kindly mail (kalosnelson42@gmail.com )
as i am not online here,and i really wanna get it,i would be
expecting your text,Thanks.
---------------------
would have ordered directly on Rubylane but my account is
being blocked out and i've been told it will take awhile to have
it reopened.
I am interested in this item, and I am ready to purchase it.
I can send in a check for it and also cover shipping expenses if
i need to. The item is coming to Austin, Texas 78652.
I hope it is still available, and its condition is as explained
in the description.
Please respond directly to my personal email: zak.lindholm @
gmail .com
---------------------
This appears to be a progression from the earlier email:
---------------------
Hello,
I am interested in this item... And I am ready to purchase it.
I am not sure what is happening with the page as i tried
purchasing it online but it wont go through.
I can send in a check for it and also cover shipping expenses if
i need to. The item is coming to (city, state, zip code.)
I hope it is still available, and its condition is as explained
in the description.
Thanks
---------------------
If you receive any email like this, we strongly suggest not texting or replying. It's likely you will notice a red warning message, which indicates "Warning: Be advised that email address, email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution."
If you receive an email similar to the above but don't see our message about the email having been blocked, please let us know.
Friday 10/16/2020 Text Scam Alert
A phishing text message is being sent to some shop owners saying that there is a message from the "Ruby Lane Support Team" and providing a link to "log in". This message is NOT from Ruby Lane and the link should not be clicked or replied to.
We also recommend that shops change their passwords as an added measure of security.
Friday 9/18/2020 Scam Alert
Fraudulent purchase orders are being placed with the following comments at checkout.
-------------------------
You can send me a mail on email@gmail.com or send me a text on (555) 555-5555. So my husband secretary will issue out the payment to you. Really want to purchase the glass as soon as possible. Thanks!!
OR
Send me a text on (555) 555-5555. Thanks hope to hear from you soon.
OR
The 'buyer' indicates they will send you an overpayment and you should then send the additional funds to another person, such as their family member with medical bills.
-------------------------
You may also see the following warning message on the order page.
“Warning: Be advised that email address email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution.”
If you receive an email or order similar to the above but don't see our message about the email having been blocked, please let us know.
Resolved 8/21/2020 - Ruby Lane currently blocked from AT&T email addresses
AT&T email addresses include @ameritech.net, @att.net, @bellsouth.net, @currently.com, @flash.net, @nvbell.net, @pacbell.net, @prodigy.net, @sbcglobal.net, @snet.net, @swbell.net, and @wans.net. Our emails to these addresses have been blocked by ATT. We are trying to get AT&T to stop doing this but it is slow going! Shoppers may see warning messages when signing in and shop owners may not receive notification emails for purchase orders etc. We strongly recommend that shop owners switch to mainstream email accounts such as Gmail and Yahoo, which are unaffected.
Friday 3/22/19 Scam Alert
We again want to call your attention to a new scam attempt. The scammers send an email to your shop account, which follows the format below.
-----------------------------------------
Dear Shop Owner,
Still up for sale? please text my husband back to his phone#(555)555-1212
soandso
-----------------------------------------
If you receive an email like this, we strongly suggest not texting or replying, and deleting the email. It's likely you will notice a red warning message, which indicates "Warning: Be advised that email address, email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution." If you receive an email similar to the above but don't see our message about the email having been blocked, please let us know.