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Friday 4/9/21 - New SCAM Attempts

We are receiving reports that scammers are emailing and texting shops directly using a message similar to those below. Do not respond to these messages. We suggest you mark them as SPAM in your email and SMS apps.

God's Grace
Hello I'm Grace from rubylane, i admire your Item, and did you
still have the ( Item Title Here ) For Sale, If Yes Kindly respond now
Thanks

God's Grace
Hello Friend I'm Grace From RUBYLANE , I admire this Your Posted
Item Title Here and I'll like to purchase from
you now, But hope is still available for sale If Yes Kindly Text
me back now.
Thanks . 


Thursday 3/25/21 - Email Scam Alert Update

Another scammer email is making the rounds, and we want all our shops to be aware:

"Hello, I'm interested in this item and will like to purchase it.

I can have a check mailed to you for this item and as well cover

all expenses plus shipping if i need to..email me pls.

Blackfatjoe@outlook.com

The item is coming to Greene St, New York, NY 10003"

These messages are sent from, or refer to an email address that contain “fatjoe” in the user’s name. The address, email, or phone number may be different, but the scammer is likely the same. We have blocked email addresses using the text, but they may register more.

Monday 3/15/21 - Email Scam Alert Update

Another scammer email is doing the rounds:

"Hey Just wanna know if this item is still available for sale email me on my valid email account Howellbetty43@gmail.com Thanks"

We have blocked around 50 email addresses using the text, but they may register more.

Saturday 2/27/21 - Email Scam Alert Update

A new scammer email is doing the rounds, with the message:

"hey Am really interested in getting your ark work for my daughter has her birthday gift,pls can you kindly get back to me with my valid email if still available for sale,..mariamkarina2@gmail.com thanks.", or similar. 

We have blocked 4 email addresses using the text but they may register others.

 

Wednesday 1/6/2021 - Email Scam Alert Update

We again want to call your attention to another series of attempted scams. The scammers send an email to your shop account, or your direct email if they have it, in a format similar to those below.

---------------------

Hello,wanna know if your item is still available for sale?as i am
interested in it,if it is kindly mail (kalosnelson42@gmail.com )
as i am not online here,and i really wanna get it,i would be
expecting your text,Thanks.

---------------------

would have ordered directly on Rubylane but my account is
being blocked out and i've been told it will take awhile to have
it reopened.
I am interested in this item, and I am ready to purchase it.
I can send in a check for it and also cover shipping expenses if
i need to. The item is coming to Austin, Texas 78652.
I hope it is still available, and its condition is as explained
in the description.
Please respond directly to my personal email: zak.lindholm @
gmail .com

---------------------

This appears to be a progression from the earlier email:

---------------------
Hello,
I am interested in this item... And I am ready to purchase it.
I am not sure what is happening with the page as i tried
purchasing it online but it wont go through.

I can send in a check for it and also cover shipping expenses if
i need to. The item is coming to (city, state, zip code.)
I hope it is still available, and its condition is as explained
in the description.
Thanks
---------------------

If you receive any email like this, we strongly suggest not texting or replying. It's likely you will notice a red warning message, which indicates "Warning: Be advised that email address, email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution." 

If you receive an email similar to the above but don't see our message about the email having been blocked, please let us know.

 

Friday 10/16/2020 Text Scam Alert

A phishing text message is being sent to some shop owners saying that there is a message from the "Ruby Lane Support Team" and providing a link to "log in". This message is NOT from Ruby Lane and the link should not be clicked or replied to. 

We also recommend that shops change their passwords as an added measure of security. 


Friday 9/18/2020 Scam Alert

Fraudulent purchase orders are being placed with the following comments at checkout. 

-------------------------

You can send me a mail on email@gmail.com or send me a text on (555) 555-5555. So my husband secretary will issue out the payment to you. Really want to purchase the glass as soon as possible. Thanks!!

OR

Send me a text on (555) 555-5555. Thanks hope to hear from you soon. 

OR

The 'buyer' indicates they will send you an overpayment and you should then send the additional funds to another person, such as their family member with medical bills.

-------------------------

You may also see the following warning message on the order page. 

“Warning: Be advised that email address email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution.” 

If you receive an email or order similar to the above but don't see our message about the email having been blocked, please let us know.


Friday 8/21/2020 - Ruby Lane currently blocked from AT&T email addresses

AT&T email addresses include @ameritech.net, @att.net, @bellsouth.net, @currently.com, @flash.net, @nvbell.net, @pacbell.net, @prodigy.net, @sbcglobal.net, @snet.net, @swbell.net, and @wans.net. Our emails to these addresses have been blocked by ATT. We are trying to get AT&T to stop doing this but it is slow going! Shoppers may see warning messages when signing in and shop owners may not receive notification emails for purchase orders etc. We strongly recommend that shop owners switch to mainstream email accounts such as Gmail and Yahoo, which are unaffected. 

Wednesday 4/29/2020 - Scam text messages 

Ruby Lane shops beware of text messages indicating you received a $300 Referral Bonus. The link intends to steal your login information. Email customer support if you receive a similar message.


Friday 3/22/19 Scam Alert

We again want to call your attention to a new scam attempt. The scammers send an email to your shop account, which follows the format below.

-----------------------------------------
Dear Shop Owner,

Still up for sale? please text my husband back to his phone#(555)555-1212

soandso
-----------------------------------------

If you receive an email like this, we strongly suggest not texting or replying, and deleting the email. It's likely you will notice a red warning message, which indicates "Warning: Be advised that email address, email@gmail.com either does not want Ruby Lane to send them email, or we have blocked them from Ruby Lane. If this involves a purchase order or question to purchase, you should proceed with caution." If you receive an email similar to the above but don't see our message about the email having been blocked, please let us know.

2021-05-12 11:01 am
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