FAQ Knowledge Base

Knowledge Base Home

Can I receive transaction notifications on my cell phone?

Yes, you can.  The Cell Phone Notification tool is a free feature that lets shops stay in touch with their Ruby Lane customers even when a shop's owner is on the 'go.'

Access the tool on the Shop Information page in your shop. If you want Ruby Lane to send a text message to your cell phone to alert you to new purchase orders, offers or when a customer has asked you a question, enter your cell phone number and cell phone provider information in the spaces provided under the heading 'Notification by Cell Phone (optional)' on Shop Information.

Be sure to mark the appropriate boxes to indicate the forms of customer contact for automatic notifications by phone, then scroll to the bottom of the page and click the Update button to save your entries.

If text messages are sent to my cell phone, do I still have to use e-mail to manage the orders?
Yes. All customer activity continues to go into your Manage Transactions page just as before, whether or not you use the Cell Phone Notification feature.

We recommend that you go to the Manage Transactions page and reply to a shopper/buyer from that page so the email correspondence is documented in your shop history records.

2016-11-08 5:37 am
Rate this FAQ

Rating

Related Questions

  1. When should I remove items from my inventory if I do not want to be charged for them on my next Shop Account statement?
  2. How do I let shoppers know I'm on vacation?
  3. I have added an item into my shop. When will the item be visible?
  4. What is the Manage Transactions page?
  5. If text messages are sent to my cell phone, do I still have to use e-mail to manage the purchase orders?
  6. How long will my items remain in Today's Arrivals or This Week's Arrivals?
  7. Do I have to put my phone number and address in my shop where everyone can see it?
  8. What is the Manage Items page?
  9. How long are transactions stored on my Manage Transactions page and can I store them longer?
  10. Why did a returned or bounced email cause my shop to update to Preview?
  11. What is a nickname?
  12. When do my newly listed items appear in Today's Arrivals?
  13. What is the Shop Owners' Home page?
  14. Why aren't I receiving emails?
  15. What is the difference between my Shop Name and my shop Nickname?
  16. How do I set up Cell Phone Text Message alerts for my shop?
  17. How many items can I have in my shop?
  18. How do I set the Sales Tax for my shop?
  19. Is the list of items in Today's Arrivals created at a certain time of day?
  20. How do I change my nickname, shop name, or email address?