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FAQ Knowledge Base

FAQ Knowledge Base FAQ Home
  • FAQ Knowledge Base
  • Shop Owners
  • Purchase Process

List of Questions available in "Purchase Process"

  1. How do my buyers pay me?
  2. How do I offer a Layaway Plan?
  3. How do I cancel a Purchase Order and place the item back in my shop?
  4. Can I accept online payments that do not go through PayPal?
  5. How do customers purchase my items?
  6. How do I accept credit cards from buyers?
  7. How do I issue a refund for a non-PayPal payment to my buyer and receive a credit for sales tax and fees?
  8. When do I report an item Sold?
  9. How do I change the Methods of Payment I accept in my shop?
  10. How do I combine purchase orders submitted from the same buyer?
  11. If I use different email addresses for my shop and my PayPal account, how can a buyer pay through my shop with PayPal?
  12. How do I issue a PayPal refund to my buyer and receive a credit for sales tax and fees?
  13. How do I set my shop to show credit cards are only accepted through PayPal?
  14. What should I do if my buyer's email address has been removed from Ruby Lane?
  15. Why is an item that is available for sale in my shop showing as unavailable to some shoppers?
  16. How do I manage the sale of one item from a multiple item listing?
  17. Are there any countries where buyers cannot use PayPal?

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