Terms of Sale (Vintage Veranda)
Our Service Pledge
We respond to all orders within 48 hours weekdays (unless on vacation and that will be noted at storefront) and guarantee items offered for sale to be as described.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Payment by Paypal or Amazon on one item is expected at time of purchase to be fair to our customers and to us. Multiple purchases wait until combined invoice is sent. Money orders are due within 7 days after commitment to purchase. ONLY US MONEY ORDERS ACCEPTED. NO INTERNATIONAL MONEY ORDERS PLEASE! MY BANK WILL NOT ACCEPT.
We will not hold unpaid items for more than 36 hours unless prior arrangements are made and will return them to sale so that other customers will have an opportunity to buy.
Precluding unforeseen circumstances, merchandise will be shipped the next business day if payment is received by 6PM and always within 3 business days after payment is received. NOTE: We ship Monday through Friday only ~ no Saturday shipping .Buyer pays for shipping, handling and insurance. We ship First Class for most jewelry and Priority Mail for collectibles statewide unless requests are made for alternate shipping. International shipping is, in most cases, Priority. Insurance is recommended for your protection and is required on some items. Jewelry and other small items listed with Free Shipping and Insurance are sent First Class (US only). I AM HAPPY TO GIVE SHIPPING QUOTES PRIOR TO THE SALE, SO PLEASE DO NOT HESITATE TO ASK. Due to some overseas shipping losses and no way to track, REGISTERED MAIL is REQUIRED on any shipment overseas. That is the only way to track shipments overseas. If you decline insurance (Registered Mail), I am not responsible for loss or damage to your order while enroute. INTERNATIONAL BUYERS: Please note that when using First Class International shipping I am unable to insure and track items via the Post Office, therefore I cannot be held responsible for lost or broken items. Should you elect First Class and do not want insurance, you must decline insurance.
NOTE: EUROPEAN UNION COUNTRIES - YOU HAVE 14 DAYS FROM RECEIPT OF GOODS TO RETURN THE ITEM. REFUNDS WILL INCLUDE YOUR ORIGINAL SHIPPING COSTS. THE COST OF RETURN IS TO BE PAID BY YOU, THE BUYER. YOU ARE RESPONSIBLE FOR ANY CUSTOMS DUTIES AND/OR IMPORT TAXES. DELIVERY DATE IS APPROXIMATELY 30 DAYS; HOWEVER, I HAVE NO CONTROL OVER DELAYS WITHIN THE POSTAL SYSTEM/CUSTOMS. YOU WILL BE NOTIFIED VIA THE INVOICE HISTORY OF THE SHIPPING DATE AND TRACKING INFORMATION. MY ADDRESS AND LOCATION AND EMAIL IS NOTED AT MY STORE FRONT PAGE. A RETURN FORM WILL BE PROVIDED WITH SHIPMENT. PLEASE NOTE THAT SHIPPING CHARGES ARE NOTED AT THE ITEM PAGE.
******NOTE: PICK UP IS NOT AVAILABLE UNLESS STATED IN DESCRIPTION OF ITEM********
We charge a 15% restocking fee on all items returned. Seller must be notified within three days after receipt of item if you wish to return. (NOTE:IF NOTIFICATION IS MORE THAN THREE DAYS AFTER RECEIPT, RETURNS WILL NOT BE ACCEPTED). Item must be returned insured mail at buyers expense. We will not refund on a lost item. If the item is in the same condition as when sent, upon receipt seller will issue refund for the item, less 15%.
Layaway PolicyThis shop does not offer a layaway plan for purchases
INTERNATIONAL BUYERS! Please note when using FIRST CLASS International shipping I am unable to insure and track items via the Post Office, therefore I cannot be held responsible for lost or broken items. Should you select First Class International shipping and do not want insurance, you must decline insurance at the time of purchase.
Please email for shipping amounts if that is imperative prior to completing sale. I WILL BE HAPPY TO GIVE SHIPPING QUOTES. Shipping is combined on multiple purchases. There will be no discounts on sale merchandise unless agreed on between buyer and seller. Countered Offers must be accepted/declined within three days of issuance, otherwise, the item will be returned to stock. A small service fee is applicable to overseas purchase. Note: There is no return for RED TAG sale items unless misrepresented by seller.
Payments we accept:
- Money Order