Terms of Sale (Victorian Retreat Antiques)
Our Service Pledge
I do my best to describe items accurately and honestly. Please call or email if you have any additional questions. I respond within 24 hours. If an item is on consignment, the layaway policy may vary according to the wishes of the consignee. Please note that a personal check may be held for 7 business days to clear.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Buyer pays only shipping and handling. I have Dealer's Insurance and that covers insurance in shipping. I ship FedEx or USPS in USA. USPS overseas.
We charge 10% restocking fee on all items returned or exchanged on items that are not purchased on layaway.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- 10% *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 20% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
CA residents pay sales tax unless a valid resale number is supplied.
Generous layaway terms of 6 months are available for items over $500. Under $500, layaway for 3 months is offered. I am always willing to work with anyone if you need different arrangements. Refunds will not be given for layaways, you may use payments as a credit toward another item with a 20% restocking fee deducted.
Payment for a purchase order is expected within a week of sale, if PayPal and 9 days if a check or money order. If downpayment is on a layaway, the same terms apply.
Payments we accept:
- Money Order