Terms of Sale (The Gilded Griffin)
Our Service Pledge
If you are new to The Gilded Griffin, please take a moment longer to scroll on down through the genuine testimonials below. Although a few of the testimonials are older notes from now very dear long-term clients, the other 85% are updated at least once per month.
The Gilded Griffin proudly only sells items that are in exquisite condition. All items are carefully researched and documented. Many items are cleaned by a trained museum textile conservator. If an item has been cleaned, this is noted in the description.
All items are always authentic. Reproductions of any kind are not sold here. We are always happy to assist you, so please let us know if you have questions or if we can offer suggestions.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
All items are typically shipped within 3 business days. Packaging is done with extreme care. Most items are wrapped in museum archival, 100% acid free tissues and enclosed within museum quality, 100% acid free archival storage bags for protection...all of which can be used again and again.
As indicated in the overall Ruby Lane policy, the buyer pays for all actual shipping, handling and insurance fees.
All items are shipped only via the United States Post Office, by Priority Mail with tracking and delivery confirmation and with insurance.
Unfortunately, online e-commerce has changed so that there are issues now with dishonest individuals who will order from online shops with the intent upon wearing a vintage dress or especially a hat for a special occasion and then try to return it the following day. Often returns are damaged. The individuals have no intention of keeping the item and order this only for a one time event, believing that we will refund all costs to them.
Often these items are returned broken or damaged.
Scams such as this are especially unfair to our wonderful customers who trust that the items they are ordering from The Gilded Griffin are indeed estate or museum finds that have not been worn for decades or sometimes centuries....
Due to only a few individuals, sadly, The Gilded Griffin has had to implement strict return policies. If you are concerned about sizing or any issues whatsoever, we are glad to assist so please communicate prior to sale as we are more than happy to spend whatever time required.
****Please note: These return rules may be avoided entirely... if there is communication regarding your purchase *prior* to checkout.
Therefore, we make the following statement:
If you are concerned about proper fit, color, condition or provenance...or any issue whatsoever...please simply let me know before you place your order. I thoroughly enjoy spending whatever time required to assist each of my customers. If you communicate prior to purchase and we agree, then returning an item is not a problem in any way.
Please note that we are trying to insure that the items offered for sale at The Gilded Griffin are indeed exactly as listed.
Therefore, if communication about your concern over an item is not received prior to purchase...The Gilded Griffin's return policies are listed below:
Returns must be made in exact accordance with Ruby Lane's company policies. There is a Restocking fee.
Returns will be opened in front of a Federal Post Office employee for verification of damage as well as the identification of an item. If necessary, insurance claims will be immediately processed with our local Postmaster, with whom we work closely.
All returns are filmed by either video or still camera in front of a Federal Post Office employee. There are no exceptions. Again, we work very closely with our local Postmaster to insure honest transactions. If there is a dispute...photographs and documentation will be presented to PayPal as well as US Postal authorities for verification.
PayPal authorities will refund costs under these rules to The Gilded Griffin if the dispute is not in any way the fault of The Gilded Griffin. Unless agreed to in writing prior to purchase, there is a restocking fee of 20% on all returns.
The Gilded Griffin does not reimburse any shipping costs nor PayPal fees involved with transactions whatsoever.
Please note: Items are described and sold with the foremost intent that these are being purchased for antique-vintage clothing and textile collections and used for study.
Although most items are in such fine condition that they may be worn for a special occasion...it is also accepted, with purchase, that sizing required for proper fit is impossible to measure via internet for antique and vintage clothing and accessories.
Unless buyers have communicated with The Gilded Griffin and otherwise agreed in writing prior to purchase, The Gilded Griffin requires a 20% restocking fee.
The Gilded Griffin does not reimburse any shipping costs nor Paypal or Amazon Payment fees involved with transactions whatsoever.
Returned items are only accepted if shipped via Priority Mail with insurance, delivery and signature confirmation, or by registered mail. Returned parcels are only accepted if shipped via US Federal Post Office...again, only this is accepted manner of shipping or no refunds will be made.
If any of these standards (either set by The Gilded Griffin shop and/or within Ruby Lane) are not met, The Gilded Griffin will return the item by insured/delivery confirmed Priority Mail to the buyer and The Gilded Griffin will not compensate buyer for any costs involved.
The Gilded Griffin regrets these strict rules, but due to a rise in fraudulent claims and recent scam warnings, we must adhere to these rules for safe commerce.
Once again, The Gilded Griffin sincerely requests that you make all arrangements prior to purchase regarding any concerns whatsoever. We will assist in any way that we can, and hope to make yours a pleasant transaction. If you are unsure about a purchase...or if you are hoping to make a return for any reason...please! Simply verify this in writing with The Gilded Griffin.
Thank you very much!
Layaway PolicyThis shop does not offer a layaway plan for purchases
Immediate payment by PayPal is required.
Thank you very much for your kind interest.
Payments we accept: