Terms of Sale (The Frame Lady)
Our Service Pledge
I guarantee the authenticity of all items.
LAY-A-WAY/Time Payments available--just email me! ALL items shipped Insured mail with tracking number that I email to you. If you are outside the U.S., please email me BEFORE purchasing an item. Please see "Terms of Sale" for shipping specifications.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
IMPORTANT NOTE for International Mail: Any fees, duties, or taxes due at the destination are the sole responsibility of the buyer. I do not send International items uninsured or marked "gift" to save costs. There are only certain countries I will ship to, and payment must be via PayPal or Western Union only. PayPal's requirements include Registered Mail, which costs $14.95, plus insurance, customs forms, proof of delivery, signature confirmation, etc. so the international shipping costs will be $25 [minimum] and up---email me for an exact amount. PayPal requires all items to be shipped to confirmed addresses only--no exceptions. Small items shipped to Continental US may be shipped in padded mailing bags. Personal checks require 7-10 business days clearance; ONLY USPS Money Orders accepted. Please make checks or USPS Money Orders out to: The Frame Lady.
There is a 10% restocking fee for all returned items. Please contact me within 3 days of delivery.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 2 months
- Payment Frequency:
- None Specified
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Sales tax MUST be collected within New York State, unless you complete and mail me a current valid N.Y.S. ST-120 Certificate of Authority [resale number]---no exceptions.
Payments we accept:
- Money Order