Terms of Sale (The Frame Lady)

Our Service Pledge

I guarantee the authenticity of all items.
LAY-A-WAY/Time Payments available--just email me! ALL items shipped USPS Insured mail with tracking number that I post to your invoice. If you are outside the U.S., please email me BEFORE purchasing an item. Please see "Terms of Sale" for ALL shipping specifications.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping, Handling, Insurance Policy

IMPORTANT NOTE for International Mail: Any fees, duties, or taxes due at the destination are the sole responsibility of the buyer. I do not send International items uninsured or marked "gift" to save costs. There are only certain countries I will ship to, and payment must be via PayPal or Western Union only. The minimum is $30 USD, which includes registered mail/ insurance/customs forms/proof of delivery/signature confirmation, etc. --- email me for an exact amount. PayPal requires all items to be shipped to confirmed addresses only--no exceptions. Small items shipped to Continental US may be shipped in padded mailing bags. Personal checks require 7-10 business days clearance; ONLY USPS Money Orders accepted. Please make checks or USPS Money Orders out to: The Frame Lady.

Restocking Fee

There is a 10% restocking fee for all returned items. Please contact me within 3 days of delivery.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
2 months
Order Minimum:
Payment Frequency:
None Specified
Down Payment:
20% *
Returns Accepted:
Exchanges Accepted:
Exclude Red Tag Sale Items:
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Apples to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Sales tax MUST be collected within New York State, unless you complete and mail me a current valid N.Y.S. ST-120 Certificate of Authority [resale number]---no exceptions.

Payments we accept: