Terms of Sale (Tapestry Collectibles, Books & Jewelry)
Our Service Pledge
Outstanding customer service is our specialty. We guarantee all our items to be as described. Over 75 years of combined experience and three generations assures your satisfaction.
We respond to all orders and questions within 24 hours unless we are traveling. You will be notified if we are out of town. Buy with confidence, we take pride in what we sell and how it is delivered. Your satisfaction is our priority!! We are a non-smoking household.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
We love to combine shipping on multiple orders!
We are experienced shippers, our customers smile when they open our packages.
We list our shipping/handling and insurance charges with each item. All items are insured, we do not accept declined insurance.
We happily accept personal checks, all checks will be held for 10 days prior to shipping an item. Items paid with money orders will ship out within 24 hours.
Hawaii and Alaska orders may have an additional shipping charge.
All overseas shipments will be quoted a different shipping amount.
All INTERNATIONAL buyers must use Pay Pal to pay for any purchase. Refunds are accepted within 14 days of purchase. All duties and import taxes are the responsibility of the buyer. All shipping charges (both ways) regarding returns are the responsibility of the buyer. A restocking fee of $8 will be assessed for any item purchased internationally under $50 purchase price and $12 over $50 purchase price.
Our shop does not have a restocking fee for purchases within the U.S. All returns must be insured; extra charge of $10.00 deducted from order if received without insurance.
International buyers: Restocking fee of $8 will be assessed for any item purchased internationally under $50 purchase price and $12 over $50 purchase price.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- 30% *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- No Payments Refunded **
**Apples to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payments we accept:
- Money Order