Terms of Sale (SuzansTreasures)
Our Service Pledge
We respond to all orders as soon as possible, usually within 24 hours. All items are guaranteed to be as described. Provenance, where known, is included.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
All items are shipped at cost. I do not charge for packing and handling, and will combine orders when possible. If I overcharge by more than $1, I will send a refund or give you credit on a future purchase. Insurance is included for all packages within the USA.
International shipping: I am happy to ship to most countries. Insurance is highly recommended and will be added to the shipping fees. Higher value items will require priority shipping and insurance. Customs fees and import duties are the responsibility of the buyer. Each country has different regulations, and I will not misrepresent items on customs forms.
UPS is often more economical for large or heavy packages. Let me know if you prefer UPS or another service. Again, shipping is at cost.
Gifts: I am happy to gift wrap jewelry and small items at no charge.
Layaway - Yes, I do layaway. There is a small non-refundable deposit, which is credited towards your total. Please ask if you are interested.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- 10% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Items are be held for 1 week. If payment or arrangements are not made within this time, the item will be re-listed for sale. Layaway is available - please ask!
Payments we accept:
- Online Credit Card Payments
- Money Order