Terms of Sale (Signature Dolls)

Our Service Pledge

I respond to emails within twelve hours and ship items promptly and with care.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping, Handling, Insurance Policy

Buyer is responsible for all actual shipping charges and for any applicable customs duties of the country of destination. We reserve the right to refuse shipment to countries with inadequate insurance coverage.

Restocking Fee

Purchases may be subject to a 10% restocking fee at our discretion.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
6 months
Payment Frequency:
Monthly
Down Payment:
20% *
Returns Accepted:
No
Exchanges Accepted:
Yes
Restocking Fee:
10% **
Cancellation Fee:
10% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Layaway Terms - Please do not create a purchase order until a layaway agreement has been reached for a purchase.

Layaway is available on any item over $300.00. Prices are firm on all layaways. Initial deposit is due at time of purchase.

PLEASE NOTE* If buyer fails to meet the obligations of the terms and conditions of the layaway agreement, initial deposit is non-refundable. Remaining balance and payments made will be available as store credit. Payments that are more than 30 days past due will be considered in default of layaway agreement. Seller then has the option to cancel the layaway and relist the item(s).

If difficulty arises in meeting a monthly payment, please communicate in advance so that special arrangements can be considered.

Payments we accept: