Terms of Sale (Signature Dolls)
Our Service Pledge
I respond to emails within twelve hours and ship items promptly and with care.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Buyer is responsible for all actual shipping charges and for any applicable customs duties of the country of destination. We reserve the right to refuse shipment to countries with inadequate insurance coverage.
Purchases may be subject to a 10% restocking fee at our discretion.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 6 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- 10% **
- Cancellation Fee:
- 10% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Layaway Terms - Please do not create a purchase order until a layaway agreement has been reached for a purchase.
Layaway is available on any item over $300.00. Prices are firm on all layaways. Initial deposit is due at time of purchase.
PLEASE NOTE* If buyer fails to meet the obligations of the terms and conditions of the layaway agreement, initial deposit is non-refundable. Remaining balance and payments made will be available as store credit. Payments that are more than 30 days past due will be considered in default of layaway agreement. Seller then has the option to cancel the layaway and relist the item(s).
If difficulty arises in meeting a monthly payment, please communicate in advance so that special arrangements can be considered.
Payments we accept:
- Money Order
- Bank Wire