Terms of Sale (Sarafina's)
Our Service Pledge
Please be assured that your satisfaction is our number one goal. We will answer any questions and respond to all orders within a 24 hour time period. We gladly ship orders the same day when possible, and almost 100% of the time your item will be shipped within one day of purchase (weekends excluded). We also guarantee the authenticity of our items so that you can shop with confidence.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Multiple purchase discounts are available to our valued International customers.
Most orders ship out within one business day. *
*Glassware and collectibles may take 2-3 days to ship
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- Equal Division based on # of Months *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- 20% **
- Cancellation Fee:
- 20% **
**Apples to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payments we accept:
- Money Order