Terms of Sale (RespectfulBear)

Our Service Pledge

We respond to all orders within 24 hours, we guarantee the authenticity of all our items.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping, Handling, Insurance Policy

Buyer pays for actual shipping by registered airmail, handling and insurance. All packages with tracking number.

Restocking Fee

We charge a 10% restocking fee of full price on all items returned, the shipping cost no refunded.
If you choose to cancel your layaway, we will offer store credit toward another item of your choice, (less a 10% re-stocking fee) to compensate you for any payments made.

Shipping Handling costs are not refundable. Return shipping cost will be paid by buyer.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
12 months
Order Minimum:
Payment Frequency:
Down Payment:
10% *
Returns Accepted:
Exchanges Accepted:
Exclude Red Tag Sale Items:
Restocking Fee:
10% **
Cancellation Fee:
10% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Apples to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

If you want to pay by VISA or MASTERCARD, please let me know and I'll send you an invoice from my doll shop.

I accept bank transfer to my EU bank account.

Personal check only for buyer from France.

Payments we accept: