Terms of Sale (Quelle Surprise Antiques)
Our Service Pledge
We will respond to all orders within 24 hours, a bit longer if we are away. We guarantee the authenticity of all our items and offer a full refund, including return shipping on anything we have misrepresented.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Buyer pays actual shipping and insurance. There is no handling fee.
We charge a 10% restocking fee on items returned if returned for reasons other than misrepresentation on our part.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- 20% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Residents of Massachusetts must pay applicable taxes unless they have a valid tax exempt number.
Payments we accept:
- Money Order