Terms of Sale (Quelle Surprise Antiques)

Our Service Pledge

We will respond to all orders within 24 hours, a bit longer if we are away. We guarantee the authenticity of all our items and offer a full refund, including return shipping on anything we have misrepresented.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping, Handling, Insurance Policy

Buyer pays actual shipping and insurance. There is no handling fee.

Restocking Fee

We charge a 10% restocking fee on items returned if returned for reasons other than misrepresentation on our part.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Order Minimum:
Payment Frequency:
Down Payment:
20% *
Returns Accepted:
Exchanges Accepted:
Exclude Red Tag Sale Items:
Restocking Fee:
N/A **
Cancellation Fee:
20% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Applies to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Residents of Massachusetts must pay applicable taxes unless they have a valid tax exempt number.

Payments we accept: