Terms of Sale (Only Fine Lines)
Our Service Pledge
Customer service is of utmost importance to me. I respond to all orders within 24 hours; guarantee the quality of all my items; pack with LOTS of TLC and ship the SAME DAY or the NEXT DAY the payment is received.
If for any reason you are not satisfied with your purchase, please contact me immediately so together we can resolve any issues.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
The buyer pays for actual shipping, handling and insurance unless free shipping is offered by Only Fine Lines.
Unless the buyer can present a Missouri Annual Resale Certificate number for sales tax, Missouri residents will be charged an additional 8.6% for sales tax.
Non Layaway items: Refunds will be given to customers for the full monetary purchase price amount (per the terms of Ruby Lane's return policy) less shipping/insurance costs to ship the item to the buyer plus a 15% restocking fee. Buyer will be responsible for all return shipping and insurance costs. Signature confirmation & insurance is required on all shipment returns! PLEASE NOTE IF THE RETURN IS NOT INSURED AND THE ITEM IS DAMAGED DUE TO SHIPMENT, THE BUYER WILL NOT BE REIMBURSED FOR THE PURCHASE. Request for any return requires notification within 3 days of receipt. Buyer must return item within 3 days from date of acknowledgment from shop owner. No Exceptions.
Layaway items: All my items are available for layaway. If returned via Ruby Lane's Return Policy the item will only be eligible for an in-shop credit toward future purchases, as no monetary refunds will be paid for any returned Layaway item(s) or for replacement items purchased with layaway item shop credits. In-shop credit will only be given for the actual purchase price of item less a 25% fee charges, shipping and insurance. An in-shop credit will be valid for 30 days only. After 30 days if the credit has not been used, then the credit becomes null and void. Buyer will be responsible for all return shipping and insurance costs. Signature confirmation & insurance is required on all shipment returns! PLEASE NOTE IF THE RETURN IS NOT INSURED AND THE ITEM IS DAMAGED DUE TO SHIPMENT, THE BUYER WILL NOT BE ELIGIBLE FOR IN-SHOP CREDIT FOR THE PURCHASE. Request for any return requires notification within 3 days of receipt. Buyer must return item within 3 days from date of acknowledgment from shop owner. NO EXCEPTIONS.
Please know that many of my hand painted, beauties may show normal signs of age, or just general signs of age you would expect in a vintage or antique item. Very few antique items are ever perfect as they are more than 75 years old at a minimum. If you have any questions at all, please contact me prior to purchase. I do my best to describe all items to the best of my ability.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 8 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- 25% *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- 15% **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Please take the time to read the following information regarding my requirements for payment and for a layaway program available to all buyers on all my items.
For payment, I accept Square, PayPal, personal checks and cashier’s check. I appreciate payment made through Square and PayPal be made no later than 3 days after the purchase; personal checks and Cashier’s Checks to be received no later than 7 days after the purchase.
Unless the buyer can present a Missouri Annual Resale Certificate number for sales tax, Missouri residents will be charged an additional 7.785% for sales tax.
I am pleased to offer a layaway program, which offers buyers an up to 8 month flexible payment plan. Only Fine Lines requires a 25% down payment or $100.00 whichever is greater at the time of the layaway followed by a monthly payment due the same day of each month. The date is the buyer’s choice. Customers may opt to send extra payments or pay off their layaway early to receive their items more quickly. However, please note, if the layaway payment is not made on the required due date, the item goes into a default status which gives Only Fine Lines the right to terminate the plan immediately without further notice to the buyer. The item will then be re-listed for sale therefore releasing the buyer from any further monetary obligation. Any money paid on the layaway transaction prior to the default stature will be forfeited by the non-paying Purchaser.
Also, please take time to review my return policy for purchases.
Payments we accept:
- Money Order
- Bank Wire
- Other Online Payment Method
See 'Other Information for your Terms of Sale' under Terms of Sale