Terms of Sale (Nan's Classics)
Our Service Pledge
I just think I am lucky when somebody buys something and so I value shoppers who visit or buy. Items are guaranteed to be as described or your money back. If I made any mistake your return shipping is also refunded. I have been selling online for 13 years with twelve years on Rubylane.
I want to know what you think so please feel free to e-mail your questions or thoughts. Offers on items are always welcome. I will do what I can whenever it is possible.
Your order is always carefully packed and shipped promptly within one business day. Some large or bulky items may require more than one day to prepare in which case that will be explained in the listing.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Orders are shipped the same day or next business day upon confirmation of payment. Most orders are shipped by USPS first class with tracking, estimated delivery time provided and insured. Within the US delivery time averages 3 to 6 days. If you need expedited shipping please e-mail before paying for your order.
To International buyers:
Combined shipping rates for multiple item orders are available. Combined shipping has to be manually adjusted for buyers outside the U.S.. Please e-mail for your adjusted invoice total before paying. I typically respond quickly to e-mail.
Most orders are shipped by USPS first class with tracking and insured. If you need expedited shipping please e-mail before paying for your order.
Postal or customs restrictions may apply. Any customs duties and import taxes imposed by buyer's country are the buyers responsibility. Shipping and insurance is available to most countries but not to all countries. Customs regulations or delivery conditions can change at any time. International buyers will be notified in this case at the time of ordering whenever possible. Rates may vary for some countries.
All orders are shipped from Northern California within one business day unless other arrangements have been made. The estimated delivery time to most countries is 12 days to 6 weeks except to Canada where delivery from California is usually less than two weeks. Holidays, unexpected conditions in route or delays in customs, if any, are rare but may extend the expected delivery time.
All customs forms will be completed accurately. Please do not request that we declare no value, or misrepresent items sold on customs forms to avoid customs duties. Custom's duties paid, if any, are not refundable. Refer to the Ruby Lane's terms of sale requirements.
European Union Buyers - Buyer's with a shipping address in the EU must send notification through e-mail of intent to return merchandise and have up to 14 business days to provide notice and mail the return package. A return form will also be provided to you with your order. Returns must be sent using the same mail class and carrier with the delivery confirmation/tracking number provided.
All orders are shipped to you within one business day with delivery confirmation/tracking provided. Delivery time for your order is typically less than 30 days but cannot be guaranteed without expedited shipping at a higher cost. If you need a expedited shipping please e-mail your request before paying for your order.
Return shipping costs are not refundable unless other arrangements have been made by mutual agreement.
Our shop does not have a restocking fee.
Layaway PolicyThis shop does not offer a layaway plan for purchases
PayPal payments are expected within 2 days. Checks and money orders within 7 days and must be domestic. Check payments may require a 10 to 14 day clearing time before orders can be shipped but often it's faster depending on bank rules. Orders using PayPal and money order payment method can be shipped within one business day from receipt.
PayPal payments only are accepted from buyers outside the U.S.
On a rare occasion order fulfillment to international countries may be denied without notice due to changing or existing customs regulations or export laws. In this case any refund owed will be issued immediately. Please inquire before submitting payment if you are not sure.
The Ruby Lane User Agreement disallows sales to minors.
Payments we accept:
- Money Order