Terms of Sale (Nan's Classics)
Our Service Pledge
Satisfaction is guaranteed. Items are guaranteed to be as described or your money back. No questions asked but I would want to know if I could have done something better. If I made any mistake your return shipping is also refunded.
I just think I am lucky when somebody buys something and so I value and respect shoppers who visit or buy. Please feel free to contact me with any questions. I want to know what you think. Offers on items are always welcome. I will do what I can whenever it is possible.
I have been selling online for 12 years with eleven years on Ruby lane and well over 1000 sales. When any imperfection is found on items offered for sale it is disclosed in the listing. Be sure to look at the pictures before buying.
I enjoy collecting and come from three generations of collectors who did it for the love of it. If I like something I think others probably will too.
Your order is always carefully packed and shipped promptly within one business day. Some large or bulky items may require more than one day to prepare in which case that will be explained before the purchase in the listing.
This shop does not buy, sell or ship to anywhere any items which contain components of genuine animal ivory, bone, fur, teeth or any endangered species products regardless of it's age or origin.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Orders are shipped the same day or next business day upon confirmation of payment. Most orders are shipped by USPS first class with tracking, estimated delivery time provided and insured. Within the US delivery time averages 3 to 6 days. If you need expedited shipping please e-mail before paying for your order.
To International buyers:
Combined shipping rates for multiple item orders are available. Combined shipping has to be manually adjusted for buyers outside the U.S.. Please e-mail for your adjusted invoice total before paying. I typically respond quickly to e-mail.
Most orders are shipped by USPS first class with tracking and insured. If you need expedited shipping please e-mail before paying for your order.
Postal or customs restrictions may apply. Any customs duties and import taxes imposed by buyer's country are the buyers responsibility. Shipping and insurance is available to most countries but not to all countries. Customs regulations or delivery conditions can change at any time. International buyers will be notified in this case at the time of ordering whenever possible. Rates may vary for some countries.
All orders are shipped from Northern California within one business day unless other arrangements have been made. The estimated delivery time to most countries is 12 days to 6 weeks except to Canada where delivery from California is usually less than two weeks. Holidays, unexpected conditions in route or delays in customs, if any, are rare but may extend the expected delivery time.
All customs forms will be completed accurately. Please do not request that we declare no value, or misrepresent items sold on customs forms to avoid customs duties. Custom's duties paid, if any, are not refundable. Refer to the Ruby Lane's terms of sale requirements.
European Union Buyers - Buyer's with a shipping address in the EU must send notification through e-mail of intent to return merchandise and have up to 14 business days to provide notice and mail the return package. A return form will also be provided to you with your order. Returns must be sent using the same mail class and carrier with the delivery confirmation/tracking number provided.
All orders are shipped to you within one business day with delivery confirmation/tracking provided. Delivery time for your order is typically less than 30 days but cannot be guaranteed without expedited shipping at a higher cost. If you need a expedited shipping please e-mail your request before paying for your order.
Return shipping costs are not refundable unless other arrangements have been made by mutual agreement.
There is no restocking fee if the item was inadequately described or misrepresented. Otherwise there is a 15 percent restocking fee.
Please review the item listing(s) carefully and ask any questions before purchasing.
Layaway PolicyThis shop does not offer a layaway plan for purchases
PayPal payments are expected within 2 days. Checks and money orders within 7 days and must be domestic. Check payments may require a 10 to 14 day clearing time before orders can be shipped but often it's faster depending on bank rules. Orders using PayPal and money order payment method can be shipped within one business day from receipt.
PayPal payments only are accepted from buyers outside the U.S.
On a rare occasion order fulfillment to international countries may be denied without notice due to changing or existing customs regulations or export laws. In this case any refund owed will be issued immediately. Please inquire before submitting payment if you are not sure.
The Ruby Lane User Agreement disallows sales to minors.
Payments we accept:
- Money Order