Terms of Sale (Nan's Classics)
Our Service Pledge
I still think I am lucky when ever somebody buys something as I value all shoppers who visit or buy.
You will not be made to wait for an e-mail reply or shipping confirmation for your purchase. I always respond the same day to e-mail and orders or within one business day for shipping out orders. I do track every package delivery to be sure it arrived safely.
Items are guaranteed to be as described or your money back with no questions asked. If I made any mistake your return shipping is also refunded.
Offers on items are always welcome and I will do the best I can.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
All orders are shipped within one business day upon confirmation of payment unless otherwise specified in the item listing or other arrangements have been mutually agreed on.
To International buyers:
Combined shipping rates for multiple item orders are available. Combined shipping has to be manually adjusted for buyers outside the U.S.. Please e-mail for your adjusted invoice total before paying. I typically respond quickly to e-mail the same day.
Postal or customs restrictions may apply. Any customs duties and import taxes imposed by buyer's country are the buyers responsibility. Shipping service and insurance is available to most countries but not to all countries. Customs regulations or delivery conditions can change at any time.
All orders are shipped from Northern California within one business day unless other arrangements have been made. The estimated delivery time to most countries is 12 days to 6 weeks except to Canada where delivery from California is usually less than two weeks. Holidays, unexpected conditions in route or delays in customs, if any, are infrequent but may occur and therefore extend the expected delivery time.
All customs forms will be completed accurately. Please do not request that we declare no value, or misrepresent items sold on customs forms to avoid customs duties. Custom's duties paid, if any, are not refundable. Refer to the Ruby Lane's terms of sale requirements.
European Union Buyers - Buyer's with a shipping address in the EU must send notification through e-mail of intent to return merchandise and have up to 14 business days to provide notice and mail the return package. A return form will also be provided to you with your order. Returns must be sent using the same mail class and carrier with the delivery confirmation/tracking number provided.
Our shop does not have a restocking fee.
Layaway PolicyThis shop does not offer a layaway plan for purchases
PayPal payments are expected within 2 days. Checks and money orders within 7 days and must be domestic. Check payments may require a 10 to 14 day clearing time before orders can be shipped but often it's faster depending on bank rules. Orders using PayPal and money order payment method can be shipped within one business day from receipt.
PayPal payments only are accepted from buyers outside the U.S.
On a rare occasion order fulfillment to international countries may be denied without notice due to changing or existing customs regulations or export laws. In this case any refund owed will be issued immediately. Please inquire before submitting payment if you are not sure.
The Ruby Lane User Agreement disallows sales to minors.
Payments we accept:
- Money Order