Terms of Sale (Not Just MUSI Bows)
Our Service Pledge
We respond to all requests, questions and confirm orders within 24 hours. All orders will be shipped within 72 hours.
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Buyer pays for actual shipping, handling and insurance.
We charge a 10% restocking fee on all items returned. However, if it is our error, there will be no fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- 10% *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- 10% **
- Cancellation Fee:
- 10% **
**Applies to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Sales Taxes will be charged for shipments to the state of Florida.
Payments we accept:
- Money Order
- Other Online Payment Method
See 'Other Information for your Terms of Sale' under Terms of Sale