Terms of Sale (Mostly-French)

Our Service Pledge

The authenticity of each of guaranteed. We carefully research and describe items the best we can and encourage questions. All items are carefully protected in a smoke free environment!
All orders are appreciated. We have a great reputation for finding beautiful and unusual items. We have many clients and repeat customers going back to 1998 from all over the world.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping, Handling, Insurance Policy

Buyer pays for actual shipping, handling and insurance.
Items are carefully packed with a great track record for getting there safely!
But if in case such a rare occurrence where to happen damaged items are handled through the shipping agent with an insurance claim. I will be happy to assist in this. Always be sure to retain all original packaging if a claim is to be made as the shipping agent will request to examine it.

Restocking Fee

We charge a 10% restocking fee on all items returned!

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
6 months
Order Minimum:
Payment Frequency:
Monthly
Down Payment:
10% *
Returns Accepted:
No
Exchanges Accepted:
Yes
Exclude Red Tag Sale Items:
Restocking Fee:
10% **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Shipping fees are not refunded- NO Exceptions, Do not buy if you are not in agreement!

Payments we accept: