Terms of Sale (Jamie Kates Jewelry Collection)
Our Service Pledge
Your satisfaction is my highest concern. I answer most questions within 24 hours and ship orders within 5 business days. I know ordering jewelry online can be confusing so I'm here to make it as easy as can be! Feel free to send me questions, requests, and offers. I do my best to accommodate all your needs and offer a generous return policy- if for any reason you're not 100% happy you may return your order for a full refund!
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
I ship all orders within 3 to 5 business days (Sizing or other customization adds anywhere from 5 to 7 additional business days handling time). Items are shipped with full insurance and require signature confirmation upon delivery. Domestic items ship via FedEx or USPS Priority and international items ship via USPS Priority International or FedEx International Priority. All international customs fees, duties, or taxes are the responsibility of the buyer.
No Restocking Fee
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Payment Frequency:
- None Specified
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Restocking Fee:
- None **
- Cancellation Fee:
- No Payments Refunded **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Payments we accept:
- Money Order