Terms of Sale (Hide and Go Keep)

Our Service Pledge

We guarantee all our items are accurately described and to provide the best/safest packing around. No copies or reproductions. I do my best to keep all of my customers happy. If you are unhappy for ANY reason.....let me know and we will resolve it to the best of our ability. Any item may be returned for any reason within 3 days of receipt.....period....no reason/excuse needed.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping, Handling, Insurance Policy

Any damage or misdescribed items must be made within 7 business days of receipt(if you are going to be out of town, please have someone at least open the package and inspect the item if there is any damage to the box). Keep all packing materials until the claim is resolved(required by insurance company). Smaller items are generally shipped via USPS priority mail up to 3 or 4 pounds or even more if within 500 miles of my location. If an item is heavier than 3 pounds, or customer is long distance, it is most likely shipped parcel post, or very rarely FedEx. Our UPS shop here is out of the way, keeps terrible hours, and (in our opinion) manhandles packages which they never accept responsibility for, and this includes packages we receive through them. (WE DO NOT USE UPS EVER, and I have not used them for my shipping purposes in more than 10 years). We only have USPS or FEDEX(neither of which have we had an issue with in recent memory). FedEx is still more of a necessity carrier(and they do not take responsibility when they crush something either). We use them exclusively for very large domestic and/or expensive shipments, or for overseas shipments out of the country and/or extremely valuable items. They are also about a one hour round trip, but are necessary for overseas items in particular. All shipments of $500 and over will require a signature confirmation. All international shipments over $500 will be shipped USPS EMS/Overnight Express or FedEx(5 day or sooner) depending on insurance coverages and value of item. Many countries I must require payment via money order, personal check drawn on US account, wire transfer, or payment in actual U.S. currency in order to ship to 1)Former Soviet countries and Russia, 2) Most African countries, and 3) Various other countries that we are unable to fully insure via shipping carrier and/or our shipping insurance policy(I will let purchasers know as soon as I find out what country I have to ship to....most of the persons in these countries know already the difficulties they may incur. We carry 3rd party insurance through shipsurance which we find superior(you may check their countries list to see about their coverages, along with partial standard carrier provided insurance, where applicable. Buyer pays actual shipping, insurance, packing materials cost, and labor for packer. Buyers are responsible for all customs duties/fees, and we are not liable for them in any case as the intricacies of each country are much better handled by the persons living in those countries. We do not charge extra for the professional packing, and I have NEVER had an insurance or misdescribed claim from any customer on Ruby Lane in my 9 years! Also, I have never had a legitimate claim that has not been fully resolved satisfactorily to any customer EVER. My reputation is second only to my customers satisfaction, and their happiness with their transaction.

Restocking Fee

All returns are for cost of item only. I do not have a restocking fee. Shipping is paid by customers both ways unless I flagrantly mis-describe an item(have never had this happen in 9 years on RL). If there is a scratch it will be visible in photos as I rotate and photograph items from all angles, especially if there is a mark or anything unusual with an item. Remember though, we sell almost exclusively pre-owned items that are hand-made and small flaws are common within the artistic/manufacturing process, not to mention I specialize in glass and porcelains which are unfortunately prone to damages(but we pack above and beyond, and I have shipped $100,000 porcelain items).....I declare all unusual visible(and sometimes not) value affecting marks or damages. I also need to know ahead of time if there is a 3rd party involved through the buyer, as I do consignments, and I pay my consignors promptly which is usually within a week(some sooner) after receipt of item. All layaways are considered forfeit if payments are not received in timely fashion(I am not a stickler, but if I send a notice it is usually because I have not received a scheduled payment within at least double the alloted time). No payments are refunded as the items are reserved, not for sale, or even made visible to other parties that very well, could or would purchase said item(s).

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
4 months
Order Minimum:
Payment Frequency:
Down Payment:
25% *
Returns Accepted:
Exchanges Accepted:
Exclude Red Tag Sale Items:
Restocking Fee:
N/A **
Cancellation Fee:
No Payments Refunded **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Applies to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

I do combine shipping on multiple purchases. Also, if you ask for a discount you are agreeing that the terms are cash, check, wire transfer, money order, or Bank of America to Bank of America direct pay.....if someone wants my best price, it is a cash equivalent(or check/wire transfer/money order) price.

Payments we accept: