Terms of Sale (gemZstones)
Our Service Pledge
I will respond to all orders and questions within 24 hours and I will ship within 48 hours. All items will be packaged secure in a high quality presentation box. Your satisfaction is important to me. I want you to be happy with your jewelry as well as your shopping experience!
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Free shipping in U.S. All items will be shipped USPS priority flat rate. I pay for insurance. International orders will be shipped the most cost effective way.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- 20% *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- None **
- Cancellation Fee:
- 5% **
**Applies to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
NOTICE: You DO NOT have to create a paypal account in order to complete your online CREDIT CARD purchase. Paypal is also a service that allows us to process credit cards . If you want to pay with a credit card but do not want to sign up for a Paypal account, here are the steps you follow..
After adding the items you wish to purchase to your online shopping bag, proceed to checkout and select PAYPAL as your method of payment. This WILL NOT sign you up for Paypal.
When you arrive at the Paypal checkout page, choose the option:IF YOU DO NOT HAVE A PAYPAL ACCOUNT, CLICK HERE". This will allow you to enter your credit card information so you can complete your transaction. There are no service charges for using Paypal in this manner.
If you do not already have a Paypal account , you will be given an option to create a free account at the end of the Paypal checkout process. This is optional.
Payments we accept:
- Money Order