Terms of Sale (Chateau Antique)

Our Service Pledge

Your orders will be carried out with the utmost care within one working day

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping, Handling, Insurance Policy

The good will be delivered to the delivery address as stated by you through a delivery service appointed by us. We accept only international money transfer or PayPal and donĀ“t ship the item until money has been received. If payment has not been received within three days, the purchase order will be cancelled.
Items will be shipped via insured methods only. Please keep in mind that your order may be subject to import duty and taxes in you country and these are at your responsibility. To comply with international shipping laws, packages are shipped with the appropriate customs documentation.

Restocking Fee

Our shop does not have a restocking fee.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
3 months
Order Minimum:
$500
Payment Frequency:
Monthly
Down Payment:
30% *
Returns Accepted:
No
Exchanges Accepted:
No
Exclude Red Tag Sale Items:
Yes
Restocking Fee:
N/A **
Cancellation Fee:
None **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Applies to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Private Policy
We recognize the importance of protecting your personal data and will do our best to address your needs. As a shop we fully comply to the rules of privacy of RubyLane and kindly ask you to refer to the private policy of RubyLane on the site for further information. Our store Chateau Antique collects personal information( name, address, email address and phone number which will be used by us to complete your purchase. This information will not be disclosed to third parties and will be deleted after your purchase has arrived safely at its delivery address.

Payments we accept: