Terms of Sale (Chateau Antique)
Our Service Pledge
Your orders will be carried out with the utmost care within one working day
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
The good will be delivered to the delivery address as stated by you through a delivery service appointed by us. We accept only international money transfer or PayPal and don´t ship the item until money has been received. If payment has not been received within three days, the purchase order will be cancelled.
Items will be shipped via insured methods only. Please keep in mind that your order may be subject to import duty and taxes in you country and these are at your responsibility. To comply with international shipping laws, packages are shipped with the appropriate customs documentation.
Our shop does not have a restocking fee.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- 30% *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- N/A **
- Cancellation Fee:
- None **
**Applies to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
We recognize the importance of protecting your personal data and will do our best to address your needs. As a shop we fully comply to the rules of privacy of RubyLane and kindly ask you to refer to the private policy of RubyLane on the site for further information. Our store Chateau Antique collects personal information( name, address, email address and phone number which will be used by us to complete your purchase. This information will not be disclosed to third parties and will be deleted after your purchase has arrived safely at its delivery address.
Payments we accept:
- Bank Wire