Terms of Sale (Believe)

Our Service Pledge

We respond to all orders within 24 hours unless if our shop is in vacation mode.We guarantee the authenticity of all our items.We want you to be satisfied with your purchase and we make every effort to carefully describe items and any conditions.

Return Policy

Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy

Shipping, Handling, Insurance Policy

Buyer pays for actual shipping and insurance. We try to ship your item the same day that we receive payment; however, all items will shipped within two business days (Monday - Friday, not including holidays) from the date that payment is received.All items are packed very carefully.
If an item is damaged during shipment the item and all packing materials must be presented to the postal service as part of the claims process. Please do not throw away the packaging if there is shipping damage, as that will invalidate the insurance claim.

Restocking Fee

Please Contact us first before returning an item. On all items returned, the buyer is responsible for the shipping cost and returned shipping cost, insurance and all costs associated ( Customs tax if required). We charge 10% restocking fee on all items returned.

Layaway Policy

This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.

Plan Duration:
30 days
Order Minimum:
$100
Payment Frequency:
None Specified
Down Payment:
50% *
Returns Accepted:
No
Exchanges Accepted:
No
Exclude Red Tag Sale Items:
Yes
Restocking Fee:
N/A **
Cancellation Fee:
15% **
*Down payment applies to the percentage of the order total, including shipping and tax.
**Apples to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

Other Information

Payment is due within 3 calendar days of purchase order. Otherwise we reserve the right to return the item to the shop.
Only PAYPAL payments accepted. On Layaways option the "best offers" are not accepted, in this case the price is firm.

Payments we accept: