Terms of Sale (Adorn)
Our Service Pledge
Our sole commitment to our clients includes complete information and full disclosure on every item, along with unparalleled service, timely response and prompt shipping. Above all else, we delight in sharing the joy and pleasure of owning special antique and estate jewelry!
Return PolicyRuby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy
Shipping, Handling, Insurance Policy
Buyer pays for actual shipping, delivery confirmation, and insurance via USPS priority mail. When paying with PayPal, we ship only to the confirmed PayPal address. An adult signature will be required to take delivery of all packages. Due to recent changes in USPS shipping insurance we do not ship to all international locations, so customers living outside the United States should check with us before committing to purchase a jewel. We require bank to bank wire transfers in US dollars as payment on all international purchases. Any duties imposed on international shipments are the responsibility of the buyer.
Our goal is your complete satisfaction. Whether you pay for your jewel with Paypal, personal check, money order, or wire transfer, we refund one hundred percent of the original purchase price, not including shipping costs. Please let us know within 3 days of your intent to return an item. We would then expect the item to be back in our possession within a week from the time you informed us of the return. All items must be returned to us in their original condition and we will not accept returns on items that have been altered in any way. All returns must be insured for the full value of the item. Buyer pays all return shipping costs.
This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement.
*Down payment applies to the percentage of the order total, including shipping and tax.
- Plan Duration:
- 3 months
- Order Minimum:
- Payment Frequency:
- Down Payment:
- 33 1/3% *
- Returns Accepted:
- Exchanges Accepted:
- Exclude Red Tag Sale Items:
- Restocking Fee:
- 5% **
- Cancellation Fee:
- 5% **
**Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.
Sales tax of 8.25% will be charged on all items purchased within the state of California. All checks are held for ten business days for clearance before your jewel is shipped.
Payments we accept:
- Money Order