inMarch 6, 2008 - 4:20pm
Do you sometimes wonder how your buyers perceive you? Do you really want to know? By asking a buyer for feedback on how you’re doing, you may find areas where change is needed, and after implementing a change, you may also discover your business is more successful as a result. But it does require something from you:
inFebruary 28, 2008 - 9:44am
The factors that can affect a shop's bottom line are many including the state of the economy or changes in consumer habits. These factors are generally beyond a shop owners control but there are simple and cost efficient steps a shop owner can take that can make a significant difference in the overall success of their shop.
inFebruary 11, 2008 - 3:17pm
Because the Web brings many people from varied backgrounds and societies together it is important to have guidelines for proper manners for communicating online. To most users, the basic guidelines that have evolved in cyberspace have come to be known as Netiquette - short for Net Etiquette. Depending on the way you are using the medium, different specifics will apply.
inFebruary 7, 2008 - 3:53pm
875MM Consumers Have Shopped Online: 40% Increase in the Past Two Years - Global Marketing Survey by Neilsen
inJanuary 31, 2008 - 12:51pm
A very good PayPal spoof email was reported recently. Fortunately, the recipient immediately detected it, but would you? Do you know what to look for? Do you know what to do - what not to do?
inJanuary 28, 2008 - 12:13pm
10 Key Online Predictions for 2008 from
inJanuary 17, 2008 - 8:29pm
When a buyer is unhappy because they feel a shop owner has not dealt with them fairly, their next step is usually to contact Ruby Lane. Regardless of whether or not a buyer may truly have a basis for the grievance, once we are aware a disagreement exists, a shop owner can expect we will investigate the issue(s) fully.
inJanuary 15, 2008 - 4:02pm
We know your marketing budget is tight. Everyone's is (except maybe the big guys). That's why offering excellent customer service is worth its weight in gold for both small and large businesses. If you place an ad that costs you $1,000 to run and you get five inquiries from it (not unusual), and two turn into a sale, that's expensive for most small businesses.
inJanuary 3, 2008 - 4:35pm
Decorating your online shop for the holidays couldn’t be easier. No dragging out the ladder and boxes of upon boxes of this, that and the other. And no breakage!!
inDecember 27, 2007 - 9:51am
Just imagine for a moment that you've arrived at an online e-commerce site for the first time. Perhaps you're a visitor for whom a print ad has created interest and you've typed a site's URL into your browser to take a curious peek.