Ruby Lane Is Hiring!

Come join the Ruby Lane team! We're looking for a smart, talented individual who enjoys working in a flexible, interactive online atmosphere. If that's you, read on:

Ruby Lane is currently looking to fill a full time, salaried, work-from-home Customer Support position. The ideal candidate is a self-starter, goal-oriented, self-disciplined, and has the ability to perform a variety of tasks working in a small, well established company.

Ruby Lane is the premier online source for Antiques & Art, Vintage Collectibles and Jewelry, hosting over 2000 individually owned online sellers from around the world. In this niche market, we enjoy an excellent level of brand loyalty and rely on highly automated systems as part of our success. Our staff is spread out across the U.S. and in Europe, most of whom are virtual single-person satellites.

If you have the qualifications and would like to be considered for this position, please email your resume to, by following the instructions at the bottom of the ad. We will respond to those submissions that most closely meet the required qualifications, which are listed below.

U.S.-based applicants must reside in one of these States: CA, FL, GA, IL, OK, PA, TN, TX. Applicants from the United Kingdom are also welcome.

Job Title: Customer Support Representative:

Job Responsibilities:
Handle customer support questions and complaints via email, Live Chat Support and telephone.

Provide outstanding customer support with tact, impartiality and professionalism.

Other customer support related duties, as assigned.

Minimum of 2 years Customer Support experience, preferably in a Corporate, online environment.

Immediate availability.

Articulate, with strong verbal and written communication skills.

Ability to learn quickly and maintain a high volume workload in an organized manner.

Ability to multi-task and simultaneously work on a variety of assignments in a fast-paced

Maintain a calm, professional demeanor at all times, and work well with others.

The successful candidate must be comfortable working solo (physically) from a single "satellite" location, in a “virtual office” as opposed to in a group setting.

Have above average computer skills, such as the ability to install and quickly become proficient with unfamiliar software.

Own a recent model PC platform computer (Windows XP or higher), or a recent model Mac, and have a functional, high speed Internet connection (Cable or DSL). The computer must not be shared, but dedicated to your own personal use. A cellular phone is also required.

Desire for long term employment and commitment.

Familiar with, and enjoy the dynamics of e-commerce.

Saturday hours (8 hours) are a requirement of the job. A day off during the Monday thru Friday working week will be made available.

Occasional business travel will be required.

If you have the above qualifications and you'd like to be part of our enthusiastic team, while working from the privacy and comfort of your home office, we invite you to contact us.

In the interest of efficiency and because of the varied word processing programs, please do not send your submission as an attachment to your email. Instead, please paste your resume and cover letter into the body of the email itself and send to

About Ruby Lane
Founded in 1998, Ruby Lane, Inc. is a closely held, established California Corporation and offers flexible work hours and location with competitive salary. For employees, not contractors, we offer company paid medical insurance, 401(K), profit sharing, and paid vacation/holidays.

Resumes sent to will be considered starting April 16, 2010.

Ruby Lane is an equal opportunity employer.

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About Ruby Lane

Vintage Begins Here: Explore the exciting world of Ruby Lane. Discover thousands of independent shops showcasing quality Antique & Art, Vintage, and Jewelry items from the world's largest curated marketplace.

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