Terms of Sale

Great selection of items ~ All reasonable offers considered ~ Many items with free shipping!
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Terms of Sale

Our Service Pledge To You:
Your satisfaction is important! Please contact me with any questions, comments, orders. All are responded to promptly, generally within 24 hours.

Return Policy
Ruby Lane and each of its independent shops want you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy that each Ruby Lane shop owner honors. View Return Policy now.

Shipping/Handling/Insurance Policy:
Most domestic shipping done via the United States Postal Service (USPS) with Delivery Confirmation (ship amount quoted includes Delivery Confirmation). When an item is listed with free shipping, it includes ship costs only. Delivery confirmation and insurance--unless insurance is declined--are paid by the buyer. Insurance is quoted separately, but if you don't want it, be sure to check "Decline Insurance" when putting in your purchase order.

International shipping usually done via USPS First Class International. HOWEVER, in order to qualify for the lower cost associated with 1st Class International shipping, you MUST decline insurance when putting in your purchase order (since insurance isn't offered with the lower cost shipping). If you do not decline insurance, I'll assume you want it and will charge the higher cost shipping associated with sending an insured package overseas.

For all buyers, if you choose not to insure, please know that I am not responsible for damages or loss once the item has left my hands. Even though I package SUPER carefully--the way I'd want it packaged if it was coming to me--the postal service does make mistakes. When in doubt, opt for insurance.

If you choose to send cash payments, you MUST do so in a way that can be traced.

If you pay by check, I only accept checks drawn on a U.S. bank, and item(s) will be held until check clears (usually 7-10 days).

I do combine shipping for multiple items, and will amend your purchase order to reflect actual combined amount.

Payment is expected within 7 days of purchase.

I ship Tuesdays and Fridays.

Restocking Fee:
I charge a 15% restocking fee on returned items. Shipping charges are generally non-refundable, but will be dealt with on an individual basis. Items must be returned within 3 days of receipt and must be in the same condition they were in when you received them (unless a damage claim is made. See "Damaged Item Procedure" under Ruby Lane Return Policy).

Other Information:
Layaways and custom orders are available. Deposits and payments are non-refundable, so please contact me for details prior to purchase.

We accept:

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